Troubleshooting (cont.)
Troubleshooting Table
Symptoms Probable Cause Recommended Action
1. Valve will not turn on. A. Power supply is not plugged
into the outlet.
A. Plug the power supply into the
outlet.
B. Power supply connection to the
valve may be loose or
disconnected.
B. Check power supply connections to
the valve and reconnect if needed.
C. Interface/data cable connections
may be loose or disconnected.
C. Check interface/data cable
connections, connect if needed.
D. Circuit breaker has been
tripped.
D. Reset the circuit breaker.
E. The valve memory may require
resetting.
E. Disconnect and reconnect the
power supply from the valve.
F. If none of the recommended
actions for the above issues
correct the symptom, the valve
or interface requires servicing.
F. Contact your Kohler Co. authorized
service representative.
2. The interface power
indicator is lit but the
system does not turn on.
A. Interface cable connections may
be loose.
A. Check all interface cable
connections.
B. The interface cable or coupler is
damaged.
B. Replace the cable or coupler.
C. If the above recommended
action does not correct the
symptom, the interface or valve
requires servicing.
C. Contact your Kohler Co. authorized
service representative.
3. The interface functions
normally but no water
flows from the
components.
A. Inlet/outlet fittings may be
blocked.
A. Check the inlets and outlets for
blockage or debris. Clean the inlet
screens. Refer to the ″Clean the
Inlet Screens″ section.
B. Hot and cold water supplies are
not turned on.
B. Turn on the water supply to the
valve.
C. The valve memory may require
resetting.
C. Disconnect and reconnect the
power supply from the valve.
D. System error. D. Check the user interface or
controller for an error code. Refer
to the interface/controller
Homeowners Guide or Users
Guide.
E. If none of the recommended
actions for the above issues
correct the symptom, the valve
requires servicing.
E. Contact your Kohler Co. authorized
service representative.
4. Maximum blend
temperature too hot or
too cold.
A. Incorrect maximum temperature
setting.
A. Set the maximum temperature.
Refer to the interface/controller
Homeowners Guide or Users
Guide.
B. If the above recommended
action does not correct the
symptom, the interface or valve
requires servicing.
B. Contact your authorized Kohler
service representative.
5. Continuous flow. A. System will not switch off. A. Turn off the water and power
supply and contact your Kohler Co.
authorized service representative.
Kohler Co. 19 1043183-2-E