Kohler Veil Comfort Height - Dryer, Deodorizer, and Remote Control Issues

Symptoms Probable Cause Recommended Action
3. The spray wand moves
erratically or fails to
extend.
A. The wash cycle was
interrupted.
B. The spray wand is not
responding to the remote
control.
C. The user is not detected by the
sensor.
D. The seal protecting against
waterow into the seat is dry.
E. The spray wand pauses briey
to get rinsed, then fully
retracts.
A. Turn OFF the power buon on the back of the
toilet and wait 10 seconds. Turn ON the power.
B. Turn OFF the power buon on the back of the
toilet and wait 10 seconds. Turn ON the power.
C. Children may be too small to be detected by
the sensor.
D. Use the remote control to extend the spray
wand. Clean the wand with liquid soap. Rinse
the wand, then apply more liquid soap for
lubrication. Retract the wand.
E. Normal operation. No action required.
4. The dryer is too hot. A. The air temperature is set too
high.
A. Use the remote control to decrease the air
temperature.
5. The dryer does not start
immediately.
A. The spray wand has not
nished retracting after the
wash cycle completion.
A. There is a brief delay while the wand fully
retracts, then extends again for the dryer cycle.
6. The deodorizer is not
working.
A. The automatic deodorizer
feature is not enabled.
A. Activate the automatic deodorizer feature.
Refer to the “Enable/Disable Automatic
Features” section.
7. The toilet beeps while
occupied.
A. The seat has been occupied for
an extended time.
A. Normal operation. No action required.
Remote Control Troubleshooting
Symptoms Probable Cause Recommended Action
1. The remote control does
not turn on.
A. The baeries are not properly
installed.
B. The baeries need to be
replaced.
A. Reinstall the baeries. Refer to the “Replacing
the Baeries” section.
B. Replace the baeries. Refer to the “Replacing
the Baeries” section.
2. The remote control does
not connect to the toilet.
A. The remote control is too far
from the toilet to receive a
signal.
B. The remote control is not
paired with the toilet.
A. Move the remote control closer to the toilet to
regain a connection.
B. Pair the remote control to the toilet. Refer to
the “Remote Control Setup” section.
Kohler Co. 17
1385274-5-D