5.3 Warranty
5.4 Contact Information
The KCD-2000 is warrantied for a period of one year from the date of purchase.
In most cases a unit malfunction can easily be corrected by performing a thorough
cleaning.
• Customer should allow the manufacturer the time and opportunity to test and
diagnose the machine to determine warranty and non-warranty claims
• After receiving and unpacking the unit, customer shall keep the package and its
user manual. Warranties are canceled in the event the device is transported in a
non-original packaging or operation/maintenance conditions are not met
• Company is not responsible for unit malfunction due to improper maintenance,
storage, or transportation including, but not limited to mechanical damage
• Manufacturer is entitled to introduce updated software, not described in the
current user manual
Non-Warranty Service:
The manufacturer can perform maintenance and cleaning for an extra fee. For a
non-warranty repair or maintenance quotation, contact our Technical Support team.
Warranty service is not available in the following cases:
• Cleaning of the unit from dust and mud
• Operation or maintenance rules requirements set in the user manual are not met
• There is mechanical damage to the unit or the sealed portions of the unit have
been opened or tampered with
• There are foreign objects or liquid inside the unit
The warranty does not cover shipping to Kolibri’s technical service center.
Technical Support contact information:
http://kolibriusa.com/contact/
When contacting Technical Support, please have the following available:
• Product Model – Located on the back side of the machine.
• Serial Number – Located on the bottom of the machine.
• Nature of the problem – What happened, and when did it happen?
Did the machine display an error message?
• Steps already taken to resolve the problem, and the results.
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