Kyocera ECOSYS M3645idn

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10-39

Troubleshooting > Troubleshooting

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Table of Contents3
Overview10
Machine Features11
Color and Image Quality Functions15
Basic Color Modes15
Adjusting Image Quality and Color16
Guides Provided with the Machine17
About the Operation Guide (this Guide)19
Structure of the Guide19
Conventions Used in this Guide20
Menu Map22
Legal and Safety Information37
Notice38
Safety Conventions in this Guide38
Environment39
Precautions for Use40
Laser Safety (Europe)41
Safety of Laser Beam (Usa)42
Safety Instructions Regarding the Disconnection of Power43
Compliance and Conformity43
Other Precautions (for Users in California, the United States)43
Warranty (the United States and Canada)44
Legal Restriction on Copying/Scanning46
En Iso 777946
Ek1-Itb 200046
Wireless Connection (Mexico Only)46
Security Precautions When Using Wireless LAN (if Equipped)46
Limited Use of this Product (if Equipped)47
Legal Information48
Energy Saving Control Function54
Automatic 2-Sided Print Function54
Resource Saving - Paper54
Environmental Benefits of "Power Management54
Energy Star (ENERGY STAR®) Program55
Installing and Setting up the Machine56
Part Names57
Machine Exterior57
Connectors/Interior59
With Optional Equipments Attached61
Connecting the Machine and Other Devices62
Connecting Cables63
Connecting LAN Cable63
Connecting USB Cable64
Connecting the Power Cable64
Power On/Off65
Power on65
Power off65
Using the Operation Panel66
Operation Panel Keys66
Adjusting the Operation Panel Angle67
Touch Panel68
Home Screen68
Display for Device Information72
Functions Key73
Display of Keys that Cannot be Set74
Enter Key and Quick No. Search Key75
Search Key75
Help Screen76
Login/Logout77
Login77
Logout78
Default Settings of the Machine79
Setting Date and Time79
Network Setup80
Configuring the Wired Network80
Configuring the Wireless Network82
Setting Wi-Fi Direct86
Energy Saver Function88
Low Power Mode88
Sleep and Auto Sleep88
Power off Rule (Models for Europe)89
Quick Setup Wizard90
Installing Software92
Software on DVD (Windows)92
Installing Software in Windows93
Uninstalling the Software99
Installing Software in Mac Computer100
Setting TWAIN Driver102
Setting WIA Driver104
Checking the Counter105
Additional Preparations for the Administrator106
Sending Documents to a PC106
Strengthening the Security106
Command Center RX108
Accessing Command Center RX109
Changing Security Settings110
Changing Device Information112
E-Mail Settings114
Registering Destinations118
Creating a New Custom Box119
Printing a Document Stored in a Custom Box120
Transferring Data from Our Other Products122
Migrating the Address Book122
Preparation before Use128
Loading Paper129
Precaution for Loading Paper130
Loading in the Cassettes131
Loading Statement in the Cassettes (ECOSYS M3655Idn/Ecosys M3660Idn for Inch Models)135
Loading Paper in the Multi Purpose Tray138
Specifying Paper Size and Media Type142
Paper Stopper144
Preparation for Sending a Document to a Shared Folder in a PC145
Making a Note of the Computer Name and Full Computer Name145
Making a Note of the User Name and Domain Name146
Creating a Shared Folder, Making a Note of a Shared Folder147
Configuring Windows Firewall151
Registering Destinations in the Address Book155
Adding a Destination (Address Book)155
Adding a Destination on One Touch Key (One Touch Key)160
Printing from PC162
Printing from PC163
Printing on Non-Standard Sized Paper165
Banner Printing166
Printer Driver Print Settings Screen170
Printer Driver Help171
Changing the Default Printer Driver Settings (Windows 8.1)171
Canceling Printing from a Computer171
Printing by Airprint172
Printing by Google Cloud Print172
Printing by Mopria172
Printing with Wi-Fi Direct172
Printing Data Saved on the Printer173
Specifying the Job Box from a Computer and Storing the Job173
Printing Documents from Private Print Box174
Printing Document from Stored Job Box176
Printing Document from Quick Copy Box178
Printing Document from Proof and Hold Box180
Status Monitor182
Accessing the Status Monitor182
Exiting the Status Monitor182
Status Monitor Display182
Operation on the Machine186
Loading Originals187
Placing Originals on the Platen187
Loading Originals in the Document Processor188
Favorites191
Registering Favorite192
Recalling Favorite194
Editing and Deleting Favorite195
Application196
Installing Applications196
Using Applications197
Uninstalling Applications198
Registering Shortcuts199
Adding Shortcuts199
Editing and Deleting Shortcuts200
Copying201
Basic Operation201
Canceling Jobs202
Sending203
Basic Operation204
Specifying Destination205
Checking and Editing Destinations210
Confirmation Screen of Destinations211
Recall212
Send to Me (E-Mail)212
Sending to Different Types of Destinations (Multi Sending)213
Canceling Sending Jobs214
WSD Scan215
Installing the Driver215
Scanning Using TWAIN or WIA217
Scanning with File Management Utility218
Using Fax Server to Send a Fax (Fax Server Transmission)219
Configuring Settings before Sending219
Using Fax Server to Send a Fax219
How to Use the FAX Function221
What Is Document Box222
Basic Operation for Document Box223
Box List Operations223
Document List Operations223
Using a Custom Box224
Creating a New Custom Box224
Editing and Deleting Custom Box226
Saving Scanned Documents to a Custom Box227
Moving Documents in Custom Box228
Copying Documents in Custom Box into Other Boxes228
Copying Documents in Custom Box to Removable Memory229
Joining Documents in Custom Box230
Deleting Documents in Custom Box231
Printing Documents in Custom Box231
Sending Documents in a Custom Box232
Sending Documents in Custom Box to E-Mail Address of Logged in User233
Scanning Document Stored in a Custom Box234
Printing Documents Stored in Removable USB Memory235
Saving Documents to USB Memory (Scan to USB)237
Check the USB Memory Information238
Removing USB Memory239
Using the Manual Stapler (ECOSYS M3655Idn/Ecosys M3660Idn Only)240
Using Various Functions241
Functions Available on the Machine242
Copy242
Send244
Custom Box (Store File, Printing Documents, Sending Documents)246
Removable Memory (Store File, Printing Documents)248
Functions250
ID Card Copy250
Original Size250
Paper Selection251
Original Orientation252
Mixed Size Originals253
Collate253
Density253
Original Image254
Ecoprint255
Color Selection255
Sharpness256
Contrast256
Background Density Adj. (Background Density Adjustment)257
Prevent Bleed-Thrugh257
Zoom258
Combine260
Duplex262
Continuous Scan264
Job Finish Notice264
File Name Entry265
Priority Override265
Quiet Mode265
Skip Blank Page266
Duplex (2-Sided Original)267
Sending Size268
File Format269
File Separation273
Scan Resolution, Resolution273
E-Mail Subject/Body273
Long Original274
FTP Encrypted TX274
Delete after Printed274
Delete after Transmitted274
Storing Size275
Encrypted PDF Password275
JPEG/TIFF Print276
XPS Fit to Page276
Status/Job Cancel277
Checking Job Status278
Details of the Status Screens279
Checking Detailed Information of Jobs283
Checking Job History284
Checking the Detailed Information of Histories285
Sending the Log History285
Job Operation286
Pause and Resumption of Jobs286
Canceling of Jobs286
Device/Communication287
Checking the Remaining Amount of Toner and Paper (Paper/Supplies)289
Setup and Registration (System Menu)290
System Menu291
Operation Method291
System Menu Settings292
Language294
Report294
User Property296
Cassette/Mp Tray Settings297
Common Settings299
Home309
Copy309
Send310
Document Box311
Fax311
Application311
Internet312
Address Book/One Touch312
User Login/Job Accounting313
Printer313
System/Network316
Date/Timer/Energy Saver335
Adjustment/Maintenance338
User Authentication and Accounting (User Login, Job Accounting)340
Overview of User Login Administration341
Enabling User Login Administration342
Setting User Login Administration343
Authentication Security343
Adding a User (Local User List)345
Changing User Properties348
User Login Administration for Printing352
To Manage the Users to Scan Using TWAIN354
To Manage the Users to Scan Using WIA355
To Manage the Users that Send Faxes from a PC356
Local Authorization357
Group Authorization Settings358
Guest Authorization Set361
Obtain NW User Property364
Simple Login Settings366
ID Card Settings369
PIN Code Authorization370
Using User Login Administration371
Login/Logout371
Overview of Job Accounting372
Enabling Job Accounting373
Job Accounting Access374
Setting an Account375
Adding an Account375
Restricting the Use of the Machine376
Editing an Account377
Deleting an Account378
Job Accounting for Printing379
Job Accounting for Scan Using TWAIN380
Job Accounting for Scan Using WIA381
Job Accounting for the FAX Transmitted from a Computer382
Configuring Job Accounting383
Default Setting383
Counting the Number of Pages Printed384
Print Accounting Report385
Using Job Accounting386
Login/Logout386
Unknown User Settings387
Unknown ID Job387
Registering Information for a User Whose ID Is Unknown388
10 Troubleshooting389
Regular Maintenance390
Cleaning390
Toner Container Replacement394
Waste Toner Box Replacement398
Replacing Staples (ECOSYS M3655Idn/Ecosys M3660Idn Only)400
Troubleshooting401
Solving Malfunctions401
Responding to Messages406
Adjustment/Maintenance418
Clearing Paper Jams419
Clearing a Staple Jam (ECOSYS M3655Idn/Ecosys M3660Idn Only)428
11 Appendix429
Optional Equipment430
Overview of Optional Equipment430
Optional Applications437
Character Entry Method439
Entry Screens439
Entering Characters441
Paper442
Basic Paper Specifications442
Choosing the Appropriate Paper443
Special Paper446
Specifications450
Machine450
Copy Functions452
Printer Functions453
Scanner Functions454
Document Processor455
Paper Feeder (500-Sheet) (Option)455
Manual Stapler456
(ECOSYS M3655Idn/Ecosys M3660Idn Only)456
Manual Stapler (ECOSYS M3655Idn/Ecosys M3660Idn Only)456
Glossary457
Index462

Kyocera ECOSYS M3645idn

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