Kyocera ECOSYS P5021cdw User Manual

8-7
Troubleshooting > Troubleshooting
Troubleshooting
Solving Malfunctions
The table below provides general guidelines for problem solving.
If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the following
pages. If the problem persists, contact your Service Representative.
Machine Operation Trouble
When the following machine operation troubles occur, implement appropriate procedures.
NOTE
When contacting us, the serial number will be necessary.
To check the serial number, refer to the following:
Checking the Equipment's Serial Number (page i)
Symptom Checkpoints Corrective Actions
Reference
Page
The screen does not
respond when the power
switch is turned on.
Check the power cord. Connect both ends of the power cord
securely.
page 2-8
Blank sheets are ejected. — Check that the settings of the
application software.
—
Paper often jams. — Turn the orientation 180 degrees around
in which the paper is positioned.
page 3-2
Is the paper of the supported type? Is it
in good condition?
Remove the paper, turn it over, and
reload it.
page 3-2
Is the paper curled, folded or wrinkled? Replace the paper with new paper. page 3-2
Are there any loose scraps or jammed
paper in the machine?
Remove any jammed paper. page 8-25
2 or more sheets are
overlaps when ejected.
(multi feed)
— Load the paper correctly. page 3-2
Printouts are wrinkled. Is the paper loaded correctly? Load the paper correctly. page 3-2
— Turn the orientation 180 degrees around
in which the paper is positioned.
page 3-2
Is the paper damp? Replace the paper with new paper. page 3-2

Kyocera ECOSYS P5021cdw Specifications

General

Style	Desktop
Color	Black
Control Panel	2 lines LCD Panel
Noise Level	48dB(A); Quiet mode: 44dB(A); Standby: 30dB(A)
Interface Connectors	USB 2.0
Wireless Connectivity	Wi-Fi
OS Compatibility	Windows Server 2012
Windows Server 2012 R2	Windows 8.1
Apple Macintosh OS X 10.5 or later; Linux	Mac OS 10.9.x
Mac OS® X 10.6.8 – 10.10.x8	Windows Server 2012
10.6 - 10.10	Windows 8
MPT: Min. A6R - Max. A4R (Legal)	B5
PC-Free Support: Plain: 8.5 x 11.0"" (21.6 x 27.9 cm)	8.5 x 11.0"" (21.6 x 27.9 cm)
MPT: Min. A6R – Max. A4 (Legal)	A4 (8.25 in x 11.7 in)
Duplex Printing: A4 / Letter / Oficio / Folio / Legal / JIS B5 / ISO B5 / Executive / Statement	A5 (14.8x21.0 cm)
Manual Feed Slot: Letter	India Legal
Functions	Copy
Features	Email Print)
Printing Method	Photo Black)
Nozzles	-
Print Speed	69 Seconds per 10 x 15 cm photo (Epson Premium Glossy Photo Paper)
Maximum Printing Speed: 15 pages/min Monochrome (plain paper 75 g/m²)	10 sec
First Page Print Time	11/12.5 seconds
Warm Up Time	32 seconds
10 Seconds or Less From Sleep	-
Print Resolution	5.760 x 1.440 DPI
Scanner Type	-
Scan Speed	2 msec/line (Black)
300 DPI 9	-
Scan Resolution	-
Scan Formats	TIFF
Copy Modes	black/white
Max Copies	-
Copy Size	-
Copy Scale	-
Power Consumption	ISO/IEC 24712 pattern)
Sleep Mode: 0	Sleep:
Battery Life	-
Battery Capacity	-

Weight and Dimensions

Depth	410 mm
Height	329 mm
Width	410 mm
Net Weight	21.5 lb