LaCie 5big Backup Server Contacting Customer Support
Configuration Guide page 63
Before You Contact Technical Support
Read the User Manual and review the Troubleshooting section.
Try to isolate the problem. If possible, make the 5big Backup Server
the only storage device on the network, and confirm that all of the
cables are correctly and firmly attached.
If you have asked yourself all of the pertinent questions in the trou-
bleshooting checklist, and you still can’t get your LaCie 5big Backup
Server to work properly, contact us via the contacts on the following
page. Before contacting us, make sure that you are in front of your
computer and that you have the following information on hand:
Information Where to Find Information
LaCie 5big Backup Server serial number Located on a sticker at the back of drive or on the original packaging
PC model
Right click My Computer and select Properties > General.
Operating system version
Processor speed
Computer memory
The brands and models of other internal and external peripher-
als installed on my computer
Right click My Computer and select Properties > Hardware.
10. Contacting Customer Support
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