The SmartLink system is powerful remote diagnostics solution developed by LAUNCH. The system consists of SmartLink C dongle (for technicians seeking a trusted second opinion and
additional expertise on various vehicle issues), SmartLink Service Platform (for SmartLink C posting assistance request and SmartLink B accepting order) and SmartLink B dongle (for
service provider or master technician). They are inseparable from each other for any SmartLink Diag. Follow the steps below to perform a SmartLink session.
Post request -- BindtheSmartLinkCandpostaremotediagnostics request inthe SmartLink module (*Only after the SmartLink C V2.0 dongle is successfully bound can the request be posted).
Connection & setup -- Connect the vehicle’s DLC and crossover cable.
Wait for partner’s assistance -- After the remote master technician accepts the order, he will provide professional technical service to you using the SmartLink B/SmartLink B V2.0
dongle (plus the compatible diagnostic tool).
Start Diagnostics -- Turn on the ignition key and start the diagnosis. After the diagnostic session is completed, unplug the crossover cable, terminate the operation and rate the service.
Below illustrates how the SmartLink system works.
Diagnostic Cable
Launch-specific/
Third-partyDiagnosticTool
Launch-specific/
Third-partyVCI
/
Vehicle's DLC
Crossover Cable
ACOutlet
Power Adaptor
(The communication
method varies with
VCI and diagnostic
tool )
Assistance Demander
Internet
Internet
SmartLink B/SmartLink B V2.0
dongle (Master Technician)
SmartLink C V2.0 dongle
(Technician)
Service Provider
* During the remote diagnosis, please do not disconnect the vehicle and the network (the network broadband of 100Mb and above is recommended). In addition, a SmartLink C V2.0 dongle can only receive one
remote diagnosis operation at a time.
Crossover Cable
*Before subscribing the SmartLink service, please make sure that you have a good command of
the SmartLink system. If you have any questions regarding the SmartLink Diagnostics, please
contact the service personnel of the office in your region or your local distributor.
SmartLink Diag.
ENEN