TROUBLESHOOTING
Problem encountered Possible causes Solution
Water leaks at the rear side of
the coffee machine.
» Tank not inserted correctly.
» Tank damaged.
» Insert the tank correctly.
» Check for leaks in the tank keeping it separate from
the machine .
» If the problem remain please contact Lavazza
Customer Service.
Water leaks at the front side
of the coffee machine.
» Capsule stuck.
» Capsule not compatible.
» Open the pod holding tray and remove the pod
found inside.
» Use Lavazza capsules or compatibles.
» If the problem remain please contact Lavazza
Customer Service.
Red flashing light .
» Machine broken. » Contact Lavazza Customer Service.
The coffee flows out too fast
and no creamy froth forms on
the surface.
» Capsule not compatible.
» Capsule already used.
» Use Lavazza capsules or compatibles.
» Bring the lever back to rest position and load a new
capsule.
» If the problem remain please contact Lavazza
Customer Service.
The coffee is cold. » Coffee pours out in drops,
water circuit clogged.
» The machine has limescale
build-up.
» Run the machine washing cycle.
» Descale the machine.
» If the problem remain please contact Lavazza
Customer Service.
Coffee pours out in drops. » Faulty capsule.
» Pump working improperly.
» Spout/water circuit clogged.
» The machine has limescale
build-up.
» Replace the capsule.
» Check for abnormal noise of the machine.
» Clean the coffee dispensing spout
(see MAINTENANCE AND CLEANING).
» Descale the machine.
» If the problem remain please contact Lavazza
Customer Service.