Pag. 13
English
TROUBLESHOOTING:
We thank you for buying one of our products, deswigned and assembled in compliance with the most up-to date
technological innovations.
Following the simple operations described in this manual carefully, which complies with all essential safety
regulations, you will get the best performance and will appreciate the remarkable reliability of this product over the
years.
Please find below the description of the most frequent problems and their solution:
PROBLEM CAUSE SOLUTION
There is no crema on the
coffee surface
1. Coffee blend not suitable for
machine
2. Improper grinding
3. Too little coffee in filter; the
pressure indicated by the manometer
(17) is under 8 bar
4. The filterholder has not be
tightened under the brewing group
1. Use a different coffee blend
2. Adjust coffee grinding
3. Put more coffee in the filter and press
it properly
4. Tighten the filterholder better
The coffee is too cold
1. The machine had not reached the
proper temperature
2. Filterholder has not been preheated
3. Cups have not been preheated
4. Thermostat malfunction.
1. See section “Starting the Machine”
and “Making a coffee”
2. Filterholder must be heated together
with the water – see section “Starting
the Machine”
3. Properly heat the cups on the cup-
warmer (2)
4. Contact the nearest SERVICE CENTER
The coffee is delivered too
quickly
1. Coffee too coarsely ground
2. Too little coffee in the filter
3. Coffee has not been pressed
enough
4. Coffee/pod old or unsuitable
1. Use a finer grinding
2. Put more coffee in the filter
3. Press the coffee more firmly
4. Use a different coffee blend
Coffee comes out between
the coffee group and the
filterholder
1. Filterholder not properly inserted
2. Too much coffee in the filter
3. Edge of the filterholder not clean
4. The brewing group gasket is worn
or damaged
1. Insert the filterholder correctly
2. Put less coffee in the filter
3. Clean the edge of the filterholder and
the brewing group gasket
4. Contact the nearest SERVICE CENTER
Coffee is delivered in
drops
1. Coffee too finely ground
2. Too much coffee in the filter
3. Coffee too firmly pressed
1. Use a coarser grinding
2. Put less coffee in the filter
3. Press the coffee more gently
The machine does not
produce steam
1. The steam/hot water wand hole
may be obstructed
2. Lack of water in the tank
3. The steam/hot water wand has
been improperly positioned
1. Clean the hole with a needle
2. See section “Starting the Machine”
3. Reposition the steam/hot water wand
No coffee produced during
the coffee shot; the
manometer indicates 0
bar pressure
1. Lack of water in the tank
2. Steam switch on
1. Fill the tank
2. Turn the steam switch off
No coffee produced during
the coffee shot; the
manometer indicates
more than 14 bar
pressure
1. Coffee too finely ground
2. Too much coffee in the filter
3. Coffee too firmly pressed
4. The brewing group douche is dirty
1. Use a coarser grinding
2. Put less coffee in the filter
3. Press the coffee more gently
4. Contact the nearest SERVICE CENTER
The machine does not
work and the ON light
does not come on
1. No power
2. The power cord is not properly
plugged in
3. The power cord is damaged
1. Restore electrical power
2. Plug in the power cord correctly
3. Contact the nearest SERVICE CENTER
for a replacement cord
The ON light is on but the
ready steam indicator
does not turn on within 10
minutes
1. Thermostat malfunction
2. Heating element malfunction
1. Contact the nearest SERVICE CENTER
2. Contact the nearest SERVICE CENTER
The inserted data and pictures can be subject to changes without previous notice for the improvement of the
machine’s performances.
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