IFU-0002 Lenire User Manual Version 1.0Page 40
Chapter 19 - Frequently Asked Questions
19.1 - What should I do if the Controller will not power on?
• Ensure that the Controller is charged (see page 20).
• Ensure the Charger is not connected. The device will not power on
while the Charger is connected.
• Make sure you hold the Power Button for at least 2 seconds when
attempting to turn on the device.
• It is possible that the Controller is in a state that requires a reset –
connect the Charger briefly to reset the Controller and then try to turn
the Controller on again once the Charger has been disconnected.
• If none of the above steps resolve the problem, please contact
Customer Support (see page 53).
19.2 - What should I do if there is no sound coming from the Headphones?
• Ensure the Headphones are charged (see page 20).
• Ensure the Headphones are paired to the Controller. If they are not,
pair the Headphones with the Controller again (see page 44).
• Check that the Headphones connect to the Controller– the Headphone
Indicator should illuminate green when they are connected.
• It is important to confirm that the Headphones are what the Controller
is connected to (i.e. it is possible that your Controller is inadvertently
connecting to another device). You can verify this by turning the
Headphones o while the Controller is still on, and the Headphones
Indicator on the Controller should revert to pulsing blue.
• Please ensure that the tonguetip is connected and that it has not
reached expiry i.e. the tonguetip Indicator is illuminated either green
or orange, but not red.
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