Lenovo Enhanced Performance USB Keyboard User Manual

Chapter4.Troubleshooting
Thischapterprovidessometroubleshootinghintsandtipstoassistyouifyouexperienceanyproblemswith
thekeyboard.Checkthefollowingitemsrsttotrytosolvetheproblem.
Problem:WhenIcustomizetherapidaccesskeys,Icannotndmydesiredprogramorle.
Solution:Tosolvetheproblem,dothefollowing:
1.EnsurethatyouselectProgramsavailabletoallusersorProgramsavailabletocurrentuserin
theCustomizeKeyspage.Afteryouselectthisoption,youcanseealistoffoldersandprogramsis
displayed.Youmightneedtoopenoneormorefolderstoviewaprogram.
2.Ifyoustilldonotseethedesiredprogram,selectOpenaleintheCustomizeKeyspage.Whenyou
selectthisoption,alistofallthedrives,thefolders,andthelesonyoursystemisdisplayed.
Problem:TheThinkVantagebuttondoesnotworkcorrectly.
Solution:Ensurethatoneofthefollowingprogramsisinstalledonyourcomputer,ortheWindowssystem
informationwindowwillbedisplayedwhenyoupresstheThinkVantagebutton:
•LenovoCare
•LenovoDeviceExperience
•LenovoSimpleTap
•LenovoSolutionCenter
•LenovoThinkVantageToolbox
•ThinkVantageProductivityCenter
Problem:Themedialaunchkey,volumedownkey,volumeupkey,ormutekeydoesnotwork.
Solution:Themedialaunchkey,volumedownkey,volumeupkey,ormutekeyonthekeyboardworksonly
withcomputersthathaveaudiosoftwareandasoundcardinstalled.
IfyouhaveaudiosoftwarethatdoesnotcomefromMicrosoftorifyouinstalledyourownaudiosoftware,the
audiosoftwareprogrammightnotbecompatiblewiththekeyboard.Closeyouraudiosoftwareandpress
themedialaunchkeyagain.PressingthemedialaunchkeyautomaticallyopenstheWindowsCDPlayer
ortheWindowsDVDsoftware.IfthemedialaunchkeydoesworkwiththeWindowsCDPlayerorDVD
softwarebutnotwithyouraudiosoftware,youraudiosoftwareisnotcompatiblewiththekeyboard.
Ifyoudonothaveasoundcardorifthesoundcardisnotdetected,youwillreceiveanerrormessage
indicatingthatthereisaproblemwiththesoundcard.Formoreinformationonyoursoundcard,seethe
documentationthatcomeswithyourcomputerorsoundcard.
Problem:Therapidaccesskeysdonotwork.
Solution:Ensurethattherapidaccesskeysareenabled.See“Enablingordisablingthehotkeys”on
page11
formoreinformation.
©CopyrightLenovo2013
13

Lenovo Enhanced Performance USB Keyboard Specifications

General

Mouse included	No
Depth	7.9 in mm
Width	18.3 in mm
Height	1.5 in mm
Internal	Yes
I/O ports	2 x USB
Compatibility	ThinkPad
Weight (imperial)	2.8 lbs
Compatible operating systems	- Microsoft Windows XP - Microsoft Windows 2000 - Microsoft Vista
Certification	- FCC Part 15, Class B - UL 1950 (E164844) - CSA C22.2 #0950-M89 (LR94275) - Canada ICES-003 Class B; Canada NMB-003, Class B) - CE (IEC 950, IEC 801-2, Level 3) - TUV-GS ZH1/618 (R9552884) - VCCI - C-Tick - MOC - BSMI - MIC
Keyboard layout	QWERTY
Device interface	USB
Connectivity technology	Wired
Operating temperature (T-T)	10 - 40 °C
Operating relative humidity (H-H)	8 - 80 %

Weight and Dimensions

Keyboard dimensions (WxDxH)	465 x 200 x 38 mm