Lenovo Enhanced Performance USB Keyboard - Warranty Service Information; Types of Warranty Service Explained; Customer Replaceable Unit (CRU) Service; On-Site Service Details

EuropeanEconomicArea(EEA)
ThefollowingisaddedtoPart1:
CustomersintheEEAmaycontactLenovoatthefollowingaddress:EMEAServiceOrganisation,Lenovo
(International)B.V.,Floor2,Einsteinova21,85101,Bratislava,Slovakia.Serviceunderthiswarrantyfor
LenovohardwareproductspurchasedinEEAcountriesmaybeobtainedinanyEEAcountryinwhichthe
producthasbeenannouncedandmadeavailablebyLenovo.
Russia
ThefollowingisaddedtoPart1:
ProductServiceLife
Theproductservicelifeisfour(4)yearsfromtheoriginaldateofpurchase.
Part3-WarrantyServiceInformation
ProductTypeCountryorRegionofPurchaseWarrantyPeriodTypeofWarrantyService
LenovoEnhanced
PerformanceUSB
Keyboard
Europe,theMiddleEast,Africa,
theUnitedStates,andCanada
3years1,4
LenovoEnhanced
PerformanceUSB
Keyboard
Others
1year1,4
Ifrequired,yourServiceProviderwillproviderepairorexchangeservicedependingonthetypeofwarranty
servicespeciedforyourproductandtheavailableservice.Schedulingofservicewilldependuponthetime
ofyourcall,partsavailability,andotherfactors.
TypesofWarrantyService
1.CustomerReplaceableUnit(“CRU”)Service
UnderCRUService,theServiceProviderwillshipCRUstoyouatitscostforinstallationbyyou.CRU
informationandreplacementinstructionsareshippedwithyourproductandareavailablefromLenovoatany
timeuponrequest.CRUsthatareeasilyinstalledbyyouarecalled“Self-serviceCRUs”.“Optional-service
CRUs”areCRUsthatmayrequiresometechnicalskillandtools.InstallationofSelf-serviceCRUsisyour
responsibility.YoumayrequestthataServiceProviderinstallOptional-serviceCRUsunderoneoftheother
typesofwarrantyservicedesignatedforyourproduct.Anoptionalserviceofferingmaybeavailablefor
purchasefromaServiceProviderorLenovounderwhichSelf-serviceCRUswouldbeinstalledforyou.
YoumayndalistofCRUsandtheirdesignationinthepublicationthatwasshippedwithyourproduct
oratwww.lenovo.com/CRUs.TherequirementtoreturnadefectiveCRU,ifany,willbespeciedinthe
instructionsshippedwithareplacementCRU.Whenreturnisrequired:1)returninstructions,aprepaid
returnshippinglabel,andacontainerwillbeincludedwiththereplacementCRU;and2)youmaybecharged
forthereplacementCRUiftheServiceProviderdoesnotreceivethedefectiveCRUfromyouwithinthirty
(30)daysofyourreceiptofthereplacementCRU.
2.On-siteService
UnderOn-SiteService,aServiceProviderwilleitherrepairorexchangetheproductatyourlocation.You
mustprovideasuitableworkingareatoallowdisassemblyandreassemblyoftheproduct.Somerepairs
24LenovoEnhancedPerformanceUSBKeyboardUserGuide