Lenovo ThinkPad Edge E420 - Getting Help and Service; Using Diagnostic Programs; Lenovo Support Web Site

Gettinghelpandservice
Ifyouneedhelp,service,technicalassistance,orjustwantmoreinformationaboutLenovoproducts,you
willndawidevarietyofsourcesavailablefromLenovotoassistyou.Thissectioncontainsinformation
aboutwheretogoforadditionalinformationaboutLenovoandourproducts,whattodoifyouexperiencea
problemwithyourcomputer,andwhomtocallforserviceshoulditbenecessary.
Informationaboutyourcomputerandpreinstalledsoftware,ifany,isavailableinthedocumentationthat
comeswithyourcomputer.Thatdocumentationincludesprintedbooks,onlinebooks,READMEles,and
helples.Inaddition,informationaboutLenovoproductsisavailableontheWorldWideWeb.
MicrosoftServicePacksarethelatestsoftwaresourceforWindowsproductupdates.Theyareavailable
viaWebdownload(connectionchargesmayapply)orviadisc.Formorespecicinformationandlinks,go
to:http://www.microsoft.com.LenovooffersUpandRunningtechnicalassistancewithinstallationof,or
questionsrelatedto,ServicePacksforyourLenovo-preloadedMicrosoftWindowsproduct.Forinformation,
pleasecontacttheCustomerSupportCenter.
Usingdiagnosticprograms
Manycomputerproblemscanbesolvedwithoutoutsideassistance.Ifyouexperienceaproblemwithyour
computer,therstplacetostartisthetroubleshootinginformationofyourcomputerdocumentation.Ifyou
suspectasoftwareproblem,seethedocumentation,includingREADMElesandonlinehelp,thatcomes
withtheoperatingsystemorapplicationprogram.
ThinkPadNotebookscomewithasetofdiagnosticprogramsthatyoucanusetohelpyouidentifyhardware
problems.See“Diagnosingproblems”onpage131forinstructionsonusingthediagnosticprograms.
TheTroubleshootinginformationorthediagnosticprogramsmighttellyouthatyouneedadditionalor
updateddevicedriversorothersoftware.LenovomaintainspagesontheWorldWideWebwhereyoucan
getthelatesttechnicalinformationanddownloaddevicedriversandupdates.
LenovosupportWebsite
TechnicalsupportinformationisavailableontheLenovoSupportWebsiteat:
http://www.lenovo.com/support
Thisportalisupdatedwiththelatestinformationaboutthefollowingsubjects:
DownloadDrivers&SoftwareDownloaddrivers,ashtheBIOS,andupdateyour
software.
Diagnose&FixUseself-diagnostictoolstodiagnosetheproblem
yourself,searchcommunityboards,orworkwithour
VirtualAgenttoanswerquestions.
Product&ServiceWarrantyCheckyourwarrantystatusandupgradeyourwarranty.
Product&PartsDetailFindpartnumbersforreplacementparts,learnhowto
replaceparts,andviewotherpartsinformationrelated
toyourproduct.
UserGuides&Manuals
Readordownloadthedocumentationrelatedtoyour
product.
KnowledgeBase&FAQSearchthecommunityknowledgebaseforyourcomputer
toshareanddiscoverinformationwithotherusers.
160UserGuide