Chapter2.Importantserviceinformation
Thischapterpresentsthefollowingimportantserviceinformationthatappliestoallmachinetypessupported
bythismanual:
•“StrategyforreplacingFRUs”onpage17
–“Strategyforreplacingaharddiskdrive,asolid-statedrive,oranmSATAsolid-statedrive”onpage18
–“Importantnoticeforreplacingasystemboard”onpage18
–“Howtouseerrormessage”onpage18
•“StrategyforreplacingFRUsforCTO,CMV,andGAV”onpage19
–“Productdenition”onpage19
–“FRUidenticationforCTO,CMV,andGAVproducts”onpage19
Important:
•IfthecomputerisequippedwithbothaharddiskdriveandanmSATAsolid-statedrive,donotusethe
mSATAsolid-statedriveasabootabledevice.ThemSATAsolid-statedriveisdesignedanddevelopedfor
“cache”functionpurposeonly.
•AdvisecustomerstocontacttheLenovo
®
CustomerSupportCenteriftheyneedanyassistancein
obtainingorinstallinganysoftwarexes,drivers,andUEFIBIOSdownloads.Telephonenumbersfor
LenovoSupportareavailableat:
http://www.lenovo.com/support/phone
•SystemdisassemblyandreassemblyvideosthatshowtheFRUremovalorreplacementproceduresfor
theLenovoauthorizedservicetechniciansareavailableat:
http://www.lenovoservicetraining.com/ion/
StrategyforreplacingFRUs
Beforereplacingparts:
Ensurethatallsoftwarexes,drivers,andUEFIBIOSdownloadsareinstalledbeforeyoureplaceany
FRUslistedinthismanual.
Afterasystemboardisreplaced,ensurethatthelatestUEFIBIOSisloadedtothesystemboardbeforeyou
completetheserviceaction.
Todownloadsoftwarexes,drivers,andUEFIBIOS,gotohttp://www.lenovo.com/ThinkPadDriversand
followtheinstructionsonthescreen.
UsethefollowingstrategytopreventunnecessaryexpenseforreplacingandservicingFRUs:
•IfyouareinstructedtoreplaceaFRUbutthereplacementdoesnotcorrecttheproblem,reinstallthe
originalFRUbeforeyoucontinue.
•Somecomputershavebothaprocessorboardandasystemboard.Ifyouareinstructedtoreplaceeither
theprocessorboardorthesystemboard,andreplacingoneofthemdoesnotcorrecttheproblem,
reinstallthatboard,andthenreplacetheotherone.
•IfanadapteroradeviceconsistsofmorethanoneFRU,anyoftheFRUsmightbethecauseoftheerror.
Beforereplacingtheadapterordevice,removetheFRUs,onebyone,toseeifthesymptomschange.
ReplaceonlytheFRUthatchangedthesymptoms.
Attention:Thesetupcongurationonthecomputeryouareservicingmayhavebeencustomized.Running
AutomaticCongurationmayalterthesettings.Notethecurrentcongurationsettings(usingtheView
Congurationoption);then,whenservicehasbeencompleted,verifythatthosesettingsremainineffect.
©CopyrightLenovo2012,2013
17