Lenovo ThinkServer TD350 70DG - Page 195

Symptom
Action
Theopticaldriveisnotrecognized.1.Ensurethat:
•Thesignalcableandconnectorarenotdamaged
andtheconnectorpinsarenotbent.
•Theopticaldriveissecurelyconnectedtothe
correctSATAconnectoronthesystemboardand
theSATAconnectorisenabledintheSetupUtility
program.See“UsingtheSetupUtilityprogram”
onpage55
.
•Allcablesandjumpers(ifany)areinstalled
correctly.
•Thecorrectdevicedriverisinstalledfortheoptical
drive.
2.Runanyopticaldrivediagnosticprogramsifyou
have.
3.Reinstalltheopticaldriveandreconnectcables.
4.Replacethesignalcablefortheopticaldrive.
5.Replacetheopticaldrive.
6.(Trainedservicetechnicianonly)Replacethesystem
board.
Adiscisnotworkingcorrectly.1.Ensurethatthediscisintheopticaldrivewiththe
shinysidefacingdown.
2.Ensurethatthediscsurfaceiscleanandnot
scratched.
3.Checkthediscorpackageforregionalcoding.You
mightneedtopurchaseadiscwithcodingforthe
regionwhereyouareusingtheproduct.
4.Restartthediscplayerprogram.
5.Restarttheserver.
6.Runanyopticaldrivediagnosticprogramsifyou
have.
7.Reinstalltheopticaldriveandreconnectcables.
8.Replacethesignalcablefortheopticaldrive.
9.Replacetheopticaldrive.
Internalstoragedriveproblems
Followthesuggestedactionsforthecorrespondingsymptomintheorderinwhichtheyarelisteduntilthe
problemissolved.Ifnoneoftheseactionssolvetheproblem,see“Troubleshootingprocedure”onpage179
forthesubsequentstepsyoushouldcheckafterusingtheinformationinthistopic.Iftheproblemstillcannot
besolved,seektechnicalassistance.SeeChapter8“Gettinginformation,help,andservice”onpage185.
Notes:
1.Ifyouareinstructedtoremove,install,orreplaceanyCRUs,refertotherelatedprocedureinChapter
6“Replacinghardware”onpage67.
2.Iftheservermodelcomeswithhot-swapstoragedrives,thestatusLEDsoneachhot-swapstorage
drivehelpyoueasilyidentifyaproblem.See“Hot-swap-driveLEDs”onpage31.
Chapter7.Troubleshootinganddiagnostics181