Chapter2.Helpandservice
Thistopiccontainsinformationaboutobtaininghelpandservice.
Beforeyoucall
Beforeyoucall,dothefollowingtotrytosolvetheproblembyyourself:
•Checkallcablestomakesurethattheyareconnected.
•Checkthepowerswitchestomakesurethatthesystemandoptionaldevices
areturnedon.
•Usethetroubleshootinginformationinyoursystemdocumentationonthe
documentationDVDthatcomeswithyourproduct.
•Checkfortheupdatedinformation,newdevicedrivers,andhintsandtipson
theLenovoSupportWebsiteat:
http://www.lenovo.com/support
Ifpossible,beatyourproductwhenyoucall.Havethefollowinginformation
available:
•Machinetypeandmodel
•SerialnumbersofyourLenovohardwareproducts
•Descriptionoftheproblem
•Exactwordingofanyerrormessages
•Hardwareandsoftwarecongurationinformation
Callingforservice
Duringthewarrantyperiod,youcangethelpandinformationbytelephone
throughtheCustomerSupportCenter.
Thefollowingservicesareavailableduringthewarrantyperiod:
•Problemdetermination-Trainedservicepersonnelareavailabletoassistyou
withdeterminingahardwareproblemanddecidingwhatactionisnecessaryto
xtheproblem.
•Hardwarerepair-Iftheproblemiscausedbyhardwareunderwarranty,
trainedservicepersonnelareavailabletoprovidetheapplicablelevelofservice.
•EngineeringChangemanagement-Theremightbechangesthatare
requiredafteraproducthasbeensold.Lenovooryourresellerwillmake
selectedEngineeringChanges(ECs)thatapplytoyourhardwareavailable.
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