Lenovo ThinkSystem SR850 V2 - Page 275

2. Reflash the BMC firmware
3. If the problem persists, perform AC reset or virtual reseat.
Note: When performing AC reset, after powering off AC, wait several seconds before powering on
AC. After AC power is restored, power on the host system.
4. If the problem persists, try a different Lenovo tool to perform the update (eg. XClarity Administrator,
XClarity Controller, or XClarity Essential OneCLI).
5. If the problem persists, please contact technical support.
Service Action:
1. Review PD Steps.
2. Redownload the update package for LXPM, UEFI, XCC and reapply it using (onecli or XCC WEB GUI).
3. If problem persists, escalate to next level of support
• FQXPMUP0204M: BMC communication failed: Execute the update cmd failure. Failed to update the
firmware
Severity: Error
User Action:
1. Restart BMC via supported method.
2. Reflash BMC firmware.
3. Perform AC reset or virtual reseat.
Note: When performing AC reset, after powering off AC, wait several seconds before powering on
AC. After AC power is restored, power on the host system.
4. If the problem persists, try a different Lenovo tool to perform the update (eg. XClarity Administrator,
XClarity Controller, or XClarity Essential OneCLI).
5. If the problem persists, please contact technical support.
Service Action:
1. Review PD Steps.
2. Redownload the update package for LXPM, UEFI, XCC and reapply it using (onecli or XCC WEB GUI).
3. If problem persists, escalate to next level of support
• FQXPMUP0205M: BMC communication failed: Get the update status failure.Failed to update the
firmware
Severity: Error
User Action:
1. Restart BMC via supported method and reboot the system.
2. Reflash BMC firmware.
3. Perform AC reset or virtual reseat.
Note: When performing AC reset, after powering off AC, wait several seconds before powering on
AC. After AC power is restored, power on the host system.
4. If the problem persists, try a different Lenovo tool to perform the update (eg. XClarity Administrator,
XClarity Controller, or XClarity Essential OneCLI).
Chapter 4. XClarity Provisioning Manager events 271