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If your problem is not listed, please contact Customer Support (see page 15).
TROUBLESHOOTING (CONT.)
Problem Possible Solution
Humidifier produces an
unusual smell.
If the humidifier is new, remove the top cover, and place the
water tank in a cool, dry place for 12 hours.
Water may be dirty or has been sitting in the tank for a long
period of time. Clean the humidifier (see Care & Maintenance,
page 10) and refill with clean water.
If essential oils were diused, clean with white vinegar (see Care
& Maintenance, page 10), and allow the humidifier to dry.
White dust appears
around the humidifier.
This is caused by using water with high mineral content. Use
purified water to fill the humidifier.
Clean the humidifier (see Care & Maintenance, page 10).
Water leaks from
the humidifier.
Make sure the tank is properly placed on the base by aligning
the indicator marks (see page 6).
Make sure the sealing ring inside the water tank is securely in
place. If necessary, clean the sealing ring and make sure it can
open and close normally.
Make sure the mist tube is correctly installed and securely in place
(see page 11).
Make sure the float is correctly installed and securely in place.
When humidity is too high, water may condense on the surface of
the humidifier or surrounding area. Turn down the mist level or turn
o the humidifier.
Water outlet may be blocked by mineral buildup. Clean the water
outlet valve assembly with vinegar.
Essential oils have little
or no smell.
Make sure you’ve added 10–15 drops of oil into the base chamber.
For best results, we recommend using pure essential oil.
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