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If your problem is not listed, please contact Customer Support (see page 14).
TROUBLESHOOTING (CONT.)
Problem Possible Solution
Strange smell coming from the
purifier.
Clean the filter or replace if necessary.
Contact Customer Support (see page 14).
Make sure not to use your purifier in an area with high
humidity or while diusing essential oils.
is still on after replacing the
air filter.
Reset the Check Filter Indicator (see page 10).
has not turned on within 8
months.
is a reminder for you to check the air filter and will light
up based on how long the air purifier has been used (see
page 10). If you don’t use your air purifier often,
will
take longer to turn on.
turned on before 6 months. is a reminder for you to check the air filter and will light
up based on how long the air purifier has been used (see
page 10). If you run your air purifier frequently,
will turn
on sooner.
Air does not flow evenly out of
the air purifier.
This is due to the design of the air purifier. This is normal
and will not aect the air purifier’s eciency.