Identifying the media path
62
Clearing jams
JAM-C Rear
A JAM-C Rear message indicates the media is jammed behind the rear door above the fuser.
1 Push the rear door release latch and gently lower the rear door. For more information, see the illustrations on
page 60.
2 Pull the fuser pressure release levers to release tension on the media.
3 Grasp each corner of the jammed media, and pull it up and out.
Note: Gently pull the media out so you do not tear it. Whenever possible, pull the media towards the bottom
of the printer to avoid contamination of the fuser.
4 Close the rear door.
Fuser
pressure
release
lever
Fuser pressure release lever
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