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Solving network printing problems
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Troubleshooting
Solving network printing problems
Solving other problems
Calling for service
When you call for printer service, be prepared to describe the problem you are experiencing or the error message on the
display.
You need to know your printer model type and serial number. Refer to the label on the right side or the inside of the front
door of the printer for this information.
For service, contact the Lexmark support site for customer service at http://support.lexmark.com, and report a
description of the problem.
Problem Action
Job did not print or incorrect
characters printed.
Verify that the Lexmark internal print server or external print server is set up
properly and the network cable is connected.
For more details, See the Software and Documentation CD that shipped with
your printer.
Problem Action
I need to get updated printer
drivers or utilities.
See the drivers CD that came with your printer. It contains printer drivers and
utilities.
Visit the Lexmark Web site, www.lexmark.com, for the most current printer
drivers or utilities.
I cannot find the printer
escape codes.
See the Technical Reference available on the Lexmark Web site at
www.lexmark.com.