Lexmark™ C935
Clearing Jams Guide
Clearing jams
Avoiding jams
The following hints can help you avoid jams:
• Use only recommended paper or specialty media.
For more information, see the Card Stock & Label Guide
available on the Lexmark Web site at
www.lexmark.com/publications.
• Do not load too much paper. Make sure the stack height does
not exceed the indicated maximum height.
• Do not load wrinkled, creased, damp, or curled paper.
• Flex, fan, and straighten paper before loading it.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, weights, or types in the same stack.
• Store the paper in an appropriate environment.
• Do not remove trays while the printer is printing. Wait for Load
tray <x> or Ready to appear before removing a tray.
• Do not load the manual feeder while the printer is printing.
Wait for Load Manual feeder with <x> to appear.
• Push all trays in firmly after loading paper.
• Make sure the guides in the trays are properly positioned, and
are not pressing too tightly against the paper.
• Make sure all paper sizes and paper types are set correctly in
the control panel menu.
• Make sure all printer cables are attached correctly. For more
information, see the setup documentation.
Understanding jam numbers
and locations
When a jam occurs, a message indicating the jam location appears.
The following illustration and table list the paper jams that can
occur and the location of each jam. Open doors and covers, and
remove trays to access jam locations.
Jam
numbers
Area name Instructions
1
200–203 Door A Open Door A, and then
remove the jam.
2
230–231 Door B Open Doors A and B,
and then remove any
jams.
3
241 Door C Open Door C, and then
remove the jam.
Open Tray 1, and then
remove the jam.
4
242–244 Door D Open Door D, and
then remove the jam.
Open Trays 2–4, and
then remove any jams.
Jam
numbers
Area name Instructions
5
250 Multipurpose
feeder
1 Remove all paper
from the
multipurpose
feeder.
2 Flex and stack the
paper.
3 Reload the
multipurpose
feeder.
4 Adjust the paper
guides.
6
280–282 Cover F
(Horizontal
Transport Unit)
Open Cover F, and
then remove the jam.
7
283–284
287–288
289
Door G Open Door G, and
then remove the jam.
For staple jams,
remove the sheets in
the accumulator.
Remove the staple
cartridge, and then
clear the staple jam.
8
284–286 Door H Open Door H, and
then remove the jam.
Note: Door H is
located between the
finisher output bins.
200–203 paper jams
1 Open Door A by lifting the release latch and lowering the door.
CAUTION—HOT SURFACE: The inside of the printer
might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching.
1
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