Error codes Error message Solution
31.40, 31.41, 31.42, 31.43 Reinstall missing or
unresponsive [color]
cartridge.
1 Open door B.
2 Remove the cartridge.
3 Insert the cartridge.
4 Close door B.
31.60 Reinstall missing or
unresponsive black imaging
unit.
1 Open door B.
2 Remove the waste toner bottle.
Note: To avoid spilling the toner,
place the bottle in an upright
position.
3 Remove the toner cartridges.
4 Disconnect the imaging kit cable.
5 Remove the imaging kit.
Note: To avoid scratching the
imaging kit or damaging the
photoconductor drum, place the
imaging kit in an uplifted
position.
6 Remove the black imaging unit.
7 Insert the black imaging unit.
Insert the imaging kit.
8 Connect the imaging kit cable.
9 Insert the toner cartridges.
10 Insert the waste toner bottle.
11 Close door B.
31.64 Reinstall missing,
unplugged, or unresponsive
color imaging kit.
1 Open door B.
2 Remove the waste toner bottle.
Note: To avoid spilling the toner,
place the bottle in an upright
position.
3 Remove the cartridges.
4 Disconnect the imaging kit cable.
5 Remove the imaging kit.
6 Insert the imaging kit.
7 Connect the imaging kit cable.
8 Insert the cartridges.
9 Insert the waste toner bottle.
10 Close door B.
Troubleshoot a problem 172