Action Yes No
Step 2
a Adjust the paper guides in the tray to the correct position for
the paper loaded.
b Print the document.
Is the text or image clipped?
Go to step 3. The problem is
solved.
Step 3
a Depending on your operating system, specify the paper size
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded in
the tray.
• You can also change the setting on the printer control
panel. From the home screen, touch Settings > Paper >
Tray
Configuration
> Paper Size/Type.
b Print the document.
Is the text or image clipped?
Go to step 4. The problem is
solved.
Step 4
a Remove the color imaging kit, and then remove the black
imaging unit.
Warning—Potential Damage: Do not expose the color
imaging kit and black imaging unit to direct light for more
than 10 minutes. Extended exposure to light may cause print
quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the color imaging kit and black
imaging unit. Doing so may aect the quality of future print
jobs.
b Insert the black imaging unit, and then insert the color imaging
kit.
c Print the document.
Is the text or image clipped?
Contact
customer
support.
The problem is
solved.
Toner easily rubs o
Troubleshoot a problem 195
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