Action Yes No
Step 2
Determine how many colors have defects.
Is only one color aected?
Go to step 3. Go to step 3.
Step 3
a Using the Maintenance Defect Ruler, measure the distance
between the repeating defects on the aected color page.
b Replace the supply item that matches the measurement on the
aected color page.
Color imaging kit or black imaging unit
• 94.5 mm (3.72 in.)
• 29.9 mm (1.18 in.)
• 23.2 mm (0.91 in.)
Developer unit
• 43.6 mm (1.72 in.)
• 45.0 mm (1.77 in.)
c Print the Print Quality Test Pages.
Do the defects still appear?
Take note of the
distance, and then
contact
customer
support or your
service
representative.
The problem is
solved.
Step 4
a Using the Maintenance Defect Ruler, measure the distance
between the repeating defects on the aected color page.
b Replace the supply item that matches the measurement on the
aected color page.
Transfer module
• 37.7 mm (1.48 in.)
• 78.5 mm (3.09 in.)
• 54.6 mm (2.15 in.)
Fuser
• 95 mm (3.74 in.)
• 110 mm (4.33 in.)
c Print the Print Quality Test Pages.
Do the defects still appear?
Take note of the
distance, and then
contact
customer
support or your
service
representative.
The problem is
solved.
Troubleshoot a problem 204