Lexmark CX317dn User Manual

Solving print problems
Printing problems
Confidential and other held jobs do not print
Note: Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory
to process additional held jobs.
Action Yes No
Step 1
Open the held jobs folder on the printer display, and then verify
that your print job is listed.
Is your print job listed in the held jobs folder?
Go to step 2. Select one of the
Print and Hold
options, and then
resend the print job.
For more
information, see
“Printing held jobs”
on page 53.
Step 2
The print job may contain a formatting error or invalid data.
• Delete the print job, and then send it again.
• For PDF files, generate a new PDF, and then print it again.
If you are printing from the Internet, then the printer may be reading
multiple job titles as duplicates and deleting all jobs except the first
one.
For Windows users
a Open the Print Properties folder.
b From the Print and Hold dialog, select the “Keep duplicate
documents” check box.
c Enter a PIN number.
For Macintosh users
Save each print job, name each job
dierently,
and then send the
individual jobs to the printer.
Does the job print?
The problem is
solved.
Go to step 3.
Step 3
Free up additional printer memory by deleting some of the held
jobs.
Does the job print?
The problem is
solved.
Add additional
printer memory.
Troubleshooting 187

Lexmark CX317dn Specifications

General

Certification	ENERGY STAR, Blue Angel RAL-UZ-171, ICES-003 Class B, BSMI Class B, VCCI Class B, US FDA, UL 60950-1, FCC Class B, cUL CAN/CSA-C22.2 60950-1, CB EN/IEC 60950-1, CB EN/IEC 60825-1, CE DoC (EN 62301 Class B, EN 62311, CE EN/IEC 60950-1, CE EN/IEC 60825-1, EN 61000-3, EN 55022 Class B, EN 55024, UL), EFTA (CE), KCC, CCC, CECP, CEL, C-tick DoC, UL-AR, KC mark, UL GS mark, EC 1275, MET-I, ISO 532B, ECMA-370, GOST-R, SII, TER
Sustainability certificates	Blue Angel, ENERGY STAR
Duplex printing	Yes
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Time to first page (black, normal)	11.5 s
Time to first page (color, normal)	12.5 s
Print speed (black, normal quality, A4/US Letter)	23 ppm
Duplex print speed (black, normal quality, A4/US Letter)	12 ppm
Copier resize	25 - 400 %
Maximum copy resolution	- DPI
Copy speed (black, normal quality, A4)	23 cpm
Scan to	E-mail, FTP, USB
Scanner type	Flatbed & ADF scanner
Maximum scan area	216 x 356 mm
Scan speed (color)	30 ppm
Image formats supported	JPG, TIF
Document formats supported	PDF, XPS
Optical scanning resolution (black)	1200 x 600 ppi
Optical scanning resolution (color)	600 x 600 ppi
Faxing	No
Digital sender	-
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	60000 pages per month
Recommended duty cycle	500 - 5000 pages per month
Page description languages	Microsoft XPS, PCL 5c, PCL 6, PDF 1.7, PPDS, PostScript 3
Paper tray media types	Card stock, Labels, Plain paper, Transparencies
Paper tray media weight	60 - 176 g/m²
Non-ISO print media sizes	Executive (184 x 267mm), Folio (media size), Legal (media size), Letter (media size), Oficio (media size), Universal
ISO A-series sizes (A0...A9)	A4, A5
JIS B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Cabling technology	10/100/1000Base-T(X)
Security algorithms	SNMPv3
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Supported network protocols (IPv4)	TCP/IP IPv4, AppleTalk
Supported network protocols (IPv6)	TCP/IP IPv6, TCP, UDP
Internal memory	512 MB
Processor cores	2
Processor frequency	800 MHz
Maximum internal memory	2560 MB
Sound power level (standby)	16 dB
Sound pressure level (copying)	48 dB
Sound pressure level (printing)	7 dB
Sound pressure level (scanning)	49 dB
Sound pressure level (duplex printing)	50 dB
Display	LCD
Product color	Gray
Display diagonal	2.4 \
Market positioning	Business
USB connector	USB Type-B
Standard interfaces	Ethernet, USB 2.0
Optional connectivity	Wireless LAN
USB 2.0 ports quantity	1
Power consumption (max)	540 W
Power consumption (off)	0.5 W
Power consumption (ready)	30 W
Power consumption (sleep)	2.5 W
Power consumption (scanning)	40 W
Power consumption (average operating)	500 W
Other operating systems supported	HP-UX 11.11, HP-UX 11.23, HP-UX 11.31, IBM AIX 5.3, IBM AIX 6.1, IBM AIX 7.1, Novell Distributed Print Services (NDPS), Novell NetWare 5.x, Novell NetWare 6.x, Novell Open Enterprise Server, Solaris 10, Solaris 10 SPARC, Solaris 11, Solaris 11 SPARC, Solaris 9 SPARC
Server operating systems supported	Windows Server 2003, Windows Server 2003 x64, Windows Server 2008 R2, Windows Server 2008 x64
Package depth	594 mm
Package height	567 mm
Package weight	31430 g
Operating altitude	0 - 2896 m
Operating temperature (T-T)	16 - 32 °C
Operating relative humidity (H-H)	8 - 80 %
Paper input type	Paper tray
Total input capacity	251 sheets
Total output capacity	150 sheets
Maximum input capacity	901 sheets
Maximum number of input trays	3
Auto document feeder (ADF) input capacity	50 sheets
Included cartridge capacity (CMY)	750 pages
Included cartridge capacity (black)	1400 pages

Weight and Dimensions

Depth	558 mm
Width	444 mm
Height	470 mm
Weight	27390 g