Lexmark CX921 User Manual

Poor copy quality
Action Yes No
Step 1
a Clean the scanner glass and the ADF glass with a damp, soft,
lint‑free cloth. If your printer has a second ADF glass inside the
ADF, then also clean that glass.
For more information, see
“Cleaning the scanner” on page
163.
b Make sure that the document or photo is loaded facedown on
the upper left corner of the scanner glass.
c Copy the document or photo.
Is the copy quality satisfactory?
The problem is
solved.
Go to step 2.
Step 2
a Check the quality of the original document or photo.
b Adjust the scan quality settings.
c Copy the document or photo.
Is the copy quality satisfactory?
The problem is
solved.
Contact
customer
support.
Scan job was not successful
Action Yes No
Step 1
Check the cable connections.
a Make sure that the Ethernet or USB cable is securely connected
to the computer and the printer.
b Resend the scan job.
Is the scan job successful?
The problem is
solved.
Go to step 2.
Step 2
Check the file you want to scan.
a Make sure that the file name is not already used in the
destination folder.
b Make sure that the document or photo you want to scan is not
open in another application.
c Resend the scan job.
Is the scan job successful?
The problem is
solved.
Go to step 3.
Troubleshooting 263

Lexmark CX921 Specifications

General

Maximum Print Resolution	1200 x 1200 dpi
Duplex Printing	Yes
Scan Technology	CIS
ADF Capacity	100 sheets
Standard Output Capacity	500 sheets
Standard Memory	4096 MB
Hard Drive	500 GB
Functions	Print, Copy, Scan, Fax
Copy Resolution	600 x 600 dpi
Scan Resolution	600 x 600 dpi
Operating System Compatibility	Windows, Mac, Linux
Display	Touchscreen
Display Size	10 inch
Scan Type	Flatbed, ADF
Network Connectivity	Ethernet, USB
Mobile Printing	Mopria
Fax Resolution	300 x 300 dpi