Notes:
• When Jam Assist is set to On, the printer automatically flushes blank pages or pages with partial prints to the
standard bin after a jammed page has been cleared. Check your printed output stack for discarded pages.
• When Jam Recovery is set to On or Auto, the printer reprints jammed pages. However, the Auto setting does not
guarantee that the page will print.
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Area Printer control panel message What to do
1 Standard bin [x]‑page jam, clear standard
bin. [20y.xx]
Remove the jammed paper.
2 Rear door [x]‑page jam, open rear
door. [20y.xx]
Open the rear door, and then remove the jammed paper.
3 Tray 1 [x]‑page jam, remove tray 1 to
clear duplex. [23y.xx]
Pull tray 1 completely out, then push the front duplex flap
down, and then remove the jammed paper.
Note: You may need to open the rear door to clear
some 23y.xx paper jams.
4 Tray [x] [x]‑page jam, remove tray
[x]. [24y.xx]
Pull the indicated tray out, and then remove the jammed
paper.
5 Multipurpose
feeder
[x]‑page jam, clear manual
feeder. [250.xx]
Remove all paper from the multipurpose feeder, and then
remove the jammed paper.
6 Front door [x]‑page jam, open front
door. [20y.xx]
Open the front door, then remove the toner cartridge,
imaging unit, and jammed paper.
Clearing jams 122
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