Jammed pages are not reprinted
Action Yes No
a Turn on jam recovery.
1 From the printer control panel, navigate to:
Settings > General Settings > Print Recovery > Jam Recovery
2 Select On or Auto, and then press .
b Resend the pages that did not print.
Were the jammed pages reprinted?
The problem is solved. Contact
customer
support.
Solving print problems
Printing problems
Multiple‑language PDF files do not print
Action Yes No
Step 1
a Check if the print options for the PDF output are set to embed all fonts.
b Generate a new PDF file, and then resend the print job.
Do the files print?
The problem is solved. Go to step 2.
Step 2
a Open the document you want to print in Adobe Acrobat.
b Click File > Print > Advanced > Print As Image > OK > OK .
Do the files print?
The problem is solved. Contact
customer
support.
Print jobs do not print
Action Yes No
Step 1
a From the document you are trying to print, open the Print dialog and
check if you have selected the correct printer.
Note: If the printer is not the default printer, then you must select
the printer for each document that you want to print.
b Resend the print job.
Do the jobs print?
The problem is solved. Go to step 2.
Troubleshooting 149
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