My network printer does not print
8
Troubleshooting
My network printer does not print
• Make sure all cables to the printer, print server, electrical outlet, and network connection are secure.
• Make sure the LCD is on.
• Check the printer status.
• Make sure the network is operating properly.
See your network documentation or contact your network administrator.
• Make sure the printer software is installed on the computer from which you are sending the print job.
Note: You must install the printer software on each computer that uses the network printer.
• Make sure the correct printer port is selected. For help, see “Verify the network printer port.”
• Restart the computer.
• Make sure there is not a problem with the printer itself.
1 Disconnect the printer from the print server.
2 Attach the printer directly to your computer with a USB or parallel cable, depending on yourprint servermodel.
If you are able to print when the printer is directly attached, there may be a problem with your network. See your
network documentation or contact your network administrator.
• Uninstall and then reinstall the printer software.
If the printer still does not print, see your printer documentation for help.
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