Lexmark MB2338 - Page 85

Action Yes No
Step 12
Replace the sensor. See
“Sensors (duplex and input) removal” on
page 264.
Does the problem remain?
Go to step 13. The problem is
solved.
Step 13
a Check the jam access cover for obstructions along the paper
path.
b Check if the jam access cover components are functional and
free of damage.
Are the jam access cover and its components functional and free
of damage?
Contact the next
level of support.
The problem is
solved.
Step 14
Replace the jam access cover. See
“Jam access cover removal”
on page 250.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
MPF to sensor (input) jam at trailing edge service check
Action Yes No
Step 1
Make sure that the paper is loaded properly. Use the
recommended paper. See
“Avoiding jams” on page 71.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
a Enter the Diagnostics menu, and then navigate to:
Input tray quick print > Tray 1 > Single
b Check if the same error occurs.
Does the same problem remain?
Go to step 8. Go to step 3.
Step 3
Check the MPF gearbox for wear and damage.
Is the MPF gearbox free of wear and damage?
Go to step 5. Go to step 4.
Step 4
Replace the MPF gearbox. See
“MPF gearbox removal” on
page 212.
Does the problem remain?
Go to step 5. The problem is
solved.
7017-2xx, -4xx, -6xx
Diagnostics and troubleshooting
85