Lexmark MB2338 - 242-244 Paper Jams

Action Yes No
Step 14
Replace the MPF gearbox. See
“MPF gearbox removal” on
page 212.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Sensor (MPF paper present) static jam service check
Action Yes No
Step 1
Make sure that the paper is loaded properly. Use the
recommended paper. See
“Avoiding jams” on page 71.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics and adjustments > Sensor tests
b Find the sensor (MPF media present).
Does the sensor status change while toggling the sensor?
Contact the next
level of support.
Go to step 3.
Step 3
a Reseat the sensor cable from the controller board.
b Check the sensor and its actuator for improper installation and
damage.
Is the sensor properly installed and free of damage?
Contact the next
level of support.
Go to step 4.
Step 4
Replace the sensor (MPF paper present). See
“Sensor (MPF paper
present) removal” on page 257.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
242-244 paper jams
242 paper jam messages
Error code Description Action
242.26 Paper fed from tray 2 was picked but it never
reached the sensor (input).
See
“Optional tray sensor (tray x pass-through)
jam at leading edge service check” on
page 107.
242.31 Paper remains detected at the sensor (tray 2
pass-through) although the printer is idle. Tray 3
is the paper source.
See
“Optional tray sensor (tray x pass-through)
static jam service check” on page 106.
7017-2xx, -4xx, -6xx
Diagnostics and troubleshooting
103