Error code Description Action
243.32 Tray not ready. Go to
“Option tray jam service check” on
page 108.
243.33 Pick received but detected a tray pulled. Go to
“Option tray jam service check” on
page 108.
243.41 Motor 1 (Pick/Lift) Elevator motor stalled. Go to
“Option tray jam service check” on
page 108.
243.42 Motor 1 (Pick/Lift) Elevator motor PWM overflow
error (underspeed). Motor underspeed (max PWM
and motor underspeed, typical accordion jam).
Go to
“Option tray jam service check” on
page 108.
243.43 Motor 1 (Pick/Lift) motor ramp (end ramp - did not
reach speed, typical pack feed paper jam).
Go to
“Option tray jam service check” on
page 108.
243.44 Motor 2 (Separator/Passthrough) motor stalled. Go to
“Option tray jam service check” on
page 108.
243.45 Motor 2 (Separator/Passthrough) motor PWM
overflow error (underspeed). Motor underspeed
(max PWM and motor underspeed, typical
accordion jam).
Go to
“Option tray jam service check” on
page 108.
243.46 Motor 2 (Separator/Passthrough) motor ramp (end
ramp - did not reach speed, typical pack feed
paper jam).
Go to
“Option tray jam service check” on
page 108.
243.47 Motor 3 motor stalled. Go to
“Option tray jam service check” on
page 108.
243.48 Motor 3 motor PWM overflow error (underspeed).
Motor underspeed (max PWM and motor
underspeed, typical accordion jam).
Go to
“Option tray jam service check” on
page 108.
243.49 Motor 3 motor ramp (end ramp - did not reach
speed, typical pack feed paper jam).
Go to
“Option tray jam service check” on
page 108.
244 paper jam messages
Error code Description Action
244.01 Paper over tray 4 pass thru sensor on warmup. Go to
“Option tray jam service check” on
page 108.
244.02 Input sensor detected late feed during a pick retry
from tray 4.
Go to
“Option tray jam service check” on
page 108.
244.03 Tray 4 pass thru sensor never became covered
when feeding a sheet from an option below.
Go to
“Option tray jam service check” on
page 108.
244.06 Failed to feed from tray. Paper present sensing
supported and indicates media still in tray.
Go to
“24x.06 service check” on page 102.
244.07 Option tray 4 pass thru sensor never became
uncovered when feeding a sheet from an option
below.
Go to
“Option tray jam service check” on
page 108.
4514-6xx
Diagnostics and troubleshooting
106