Action Yes No
Step 5
a Turn off the printer, then wait for about 10 seconds, and then turn the
printer back on.
b Resend the print job.
Do the jobs print?
The problem is solved. Go to step 6.
Step 6
a Remove, and then reinstall the printer software. For more
information, see
“Installing the printer software” on page 37.
Note: The printer software is available at
http://support.lexmark.com.
b Resend the print job.
Do the jobs print?
The problem is solved. Contact
customer
support.
Printing slows down
Notes:
• When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the fuser.
• The printer speed may be reduced when printing for long periods of time, or printing at elevated temperatures.
Action Yes No
Step 1
a Make sure the size of the paper loaded in the tray matches the fuser
type.
Note: To identify the fuser type, view the label on the fuser.
b Resend the print job.
Does the print speed increase?
The problem is solved. Go to step 2.
Step 2
a Replace the fuser.
For more information on installing the fuser, see the instruction sheet
that came with the part.
b Resend the print job.
Does the print speed increase?
The problem is solved. Contact
customer
support.
Tray linking does not work
Notes:
• The trays can detect paper length.
• The multipurpose feeder does not automatically detect the paper size. You must set the size from the Paper
Size/Type menu.
Troubleshooting 214
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