Lexmark MS821

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4 Pull out the duplex unit.

5 Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

6 Insert the duplex unit.

7 Insert the imaging unit.

Clearing jams 132

Main Page

Table of Contents2
Safety Information6
Conventions6
Product Statements6
Learning about the Printer9
Finding Information about the Printer9
Selecting a Location for the Printer10
Printer Configurations11
Attaching Cables13
Using the Control Panel15
Lexmark B2865, MS725, MS821, MS823, and MS825 Printers15
Lexmark M5255, M5270, MS822, and MS826 Printers16
Understanding the Status of the Power Button and Indicator Light16
Setting up and Using the Home Screen Applications17
Using the Home Screen17
Customizing the Home Screen18
Using Display Customization18
Configuring Eco-Settings19
Creating a Cloud Connector Profile19
Setting up Device Quotas19
Using QR Code Generator20
Using Customer Support20
Managing Bookmarks20
Managing Contacts21
Setting up and Using the Accessibility Features24
Activating Voice Guidance24
Navigating the Screen Using Gestures24
Enabling Magnification Mode25
Adjusting the Voice Guidance Speech Rate25
Using the Keyboard on the Display25
Enabling Spoken Passwords or Personal Identification Numbers25
Loading Paper and Specialty Media26
Setting the Paper Size and Type26
Configuring Universal Paper Settings26
Loading the 250- or 550-Sheet Tray26
Loading the 2100-Sheet Tray29
Loading the Multipurpose Feeder34
Linking Trays35
Paper Support36
Supported Paper Sizes36
Supported Paper Types39
Supported Paper Weights41
Printing44
Printing from a Computer44
Printing from a Mobile Device44
Printing from a Flash Drive45
Supported Flash Drives and File Types46
Configuring Confidential Jobs47
Printing Confidential and Other Held Jobs47
Printing from a Cloud Connector Profile48
Printing a Font Sample List48
Printing a Directory List49
Understanding the Printer Menus50
Menu Map50
Device51
Print63
Paper71
USB Drive73
Network/Ports74
Security87
Reports95
Help95
Troubleshooting96
Printing the Menu Settings Page96
Securing the Printer97
Locating the Security Slot97
Erasing Printer Memory97
Erasing Printer Hard Disk Memory97
Encrypting the Printer Hard Disk98
Restoring Factory Default Settings98
Statement of Volatility98
Maintaining the Printer100
Adjusting the Speaker Volume100
Networking101
Cleaning the Printer103
Ordering Parts and Supplies104
Replacing Parts and Supplies108
Moving the Printer126
Saving Energy and Paper127
Recycling128
Clearing Jams129
Avoiding Jams129
Identifying Jam Locations131
Paper Jam in Trays133
Paper Jam in Door a133
Paper Jam in Door C136
Paper Jam in the Standard bin137
Paper Jam in the Multipurpose Feeder138
Paper Jam in the Output Expander139
Paper Jam in the High-Capacity Output Expander139
Paper Jam in the 4-Bin Mailbox140
Paper Jam in the Staple Finisher141
Paper Jam in the Staple, Hole Punch Finisher142
Staple Jam in the Staple Finisher143
Staple Jam in the Staple, Hole Punch Finisher146
Troubleshooting149
Network Connection Problems149
Hardware Options Problems151
Issues with Supplies152
Paper Feed Problems154
Printing Problems157
Contacting Customer Support188
Upgrading and Migrating190
Hardware190
Software215
Firmware216
Notices218

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