Dead printer service check
A dead printer is a printer that when powered on from a well‑grounded electrical outlet, does not show any
light indication in the display or any movement of the fans or motors.
Warning—Potential Damage: Observe all necessary ESD precautions when removing and handling the
controller board or any installed optional cards or assemblies.
Note: Before performing the check, remove any input or output option from the printer.
Action Yes No
Step 1
Turn on the printer.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
Check the power voltage.
Is the proper line voltage used?
Go to step 4. Go to step 3.
Step 3
Plug the power cord into the correct line voltage socket.
Does the problem remain?
Go to step 4. The problem is
solved.
Step 4
Check the power cord for damage.
Is the power cord free of damage?
Go to step 6. Go to step 5.
Step 5
Replace the power cord.
Does the problem remain?
Go to step 6. The problem is
solved.
Step 6
Turn o the printer. Check the power supply connector on the
controller board for damage and improper connection.
Is the power supply connector free of damage and properly
connected?
Go to step 8. Go to step 7.
Step 7
Reseat or replace the cable.
Does the problem remain?
Go to step 8. The problem is
solved.
Step 8
Perform the power supply service check. See
“LVPS service
check” on page 135.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
7018
Diagnostics and troubleshooting
175
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