Actions Yes No
Step 8
Using an approved toner vaccum cleaner, completely clean the
printer, toner cartridge, and imaging unit of toner contamination.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Paper jams
Avoiding jams
Load paper properly
•
Make sure that the paper lies flat in the tray.
Correct loading of paper Incorrect loading of paper
• Do not load or remove a tray while the printer is printing.
• Do not load too much paper. Make sure that the stack height is below the maximum paper
fill
indicator.
7018
Diagnostics and troubleshooting
71
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