Lexmark MX717 - Contacting Customer Support

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Contacting customer support

Technical support via telephone is available. In the U.S. or Canada, call 1-800-539-6275. To contact technical

support in other countries or regions, send an e‑mail, or chat, go to

http://support.lexmark.com.

Troubleshooting 334

Main Page

Default Chapter2
- Table of Contents2
Safety Information7
- Conventions7
Learning about the Printer10
- Finding Information about the Printer10
- Selecting a Location for the Printer11
- Printer Configurations12
- Understanding the Basic Functions of the Scanner14
- Using the ADF and Scanner Glass15
Understanding the Printer Control Panel16
- Using the Printer Control Panel16
- Understanding the Colors of the Sleep Button and Indicator Lights16
- Understanding the Home Screen17
- Using the Touch-Screen Buttons19
Setting up and Using the Home Screen Applications21
- Finding the IP Address of the Printer21
- Finding the IP Address of the Computer21
- Accessing the Embedded Web Server21
- Customizing the Home Screen22
- Understanding the Different Applications22
- Activating the Home Screen Applications23
- Setting up Remote Operator Panel26
- Exporting and Importing a Configuration27
Additional Printer Setup28
- Installing Internal Options28
- Installing Hardware Options48
- Attaching Cables51
- Setting up the Printer Software53
- Networking54
- Verifying Printer Setup59
Loading Paper and Specialty Media60
- Setting the Paper Size and Type60
- Configuring Universal Paper Settings60
- Loading the 250- or 550-Sheet Tray60
- Loading the 2100-Sheet Tray67
- Loading the Multipurpose Feeder73
- Linking and Unlinking Trays77
Paper and Specialty Media Guide80
- Using Specialty Media80
- Paper Guidelines82
- Supported Paper Sizes, Types, and Weights85
Printing88
- Printing a Document88
- Printing from a Mobile Device89
- Printing from a Flash Drive90
- Printing Confidential and Other Held Jobs92
- Printing Information Pages93
- Canceling a Print Job94
Copying95
- Making Copies95
- Copying Photos96
- Copying on Specialty Media96
- Creating a Copy Shortcut Using the Printer Control Panel97
- Customizing Copy Settings98
- Placing Information on Copies103
- Canceling a Copy Job104
- Understanding the Copy Options104
E-Mailing107
- Setting up the Printer to E-Mail107
- Creating an E-Mail Shortcut108
- E-Mailing a Document109
- Customizing E-Mail Settings110
- Canceling an E-Mail111
- Understanding the E-Mail Options111
Faxing114
- Setting up the Printer to Fax114
- Sending a Fax128
- Creating Shortcuts130
- Customizing Fax Settings131
- Canceling an Outgoing Fax133
- Holding and Forwarding Faxes133
- Understanding the Fax Options134
Scanning137
- Using Scan to Network137
- Scanning to an FTP Address137
- Scanning to a Computer or Flash Drive140
- Understanding the Scan Options142
Understanding the Printer Menus145
- Menus List145
- Paper Menu146
- Reports Menu157
- Network/Ports Menu159
- Security Menu172
- Settings Menu179
- Help Menu228
Saving Money and the Environment229
- Saving Paper and Toner229
- Saving Energy229
- Recycling232
Securing the Printer233
- Statement of Volatility233
- Erasing Volatile Memory233
- Erasing Non-Volatile Memory234
- Erasing Printer Hard Disk Memory234
- Configuring Printer Hard Disk Encryption235
- Finding Printer Security Information236
Maintaining the Printer237
- Cleaning Printer Parts237
- Checking the Status of Parts and Supplies240
- Ordering Parts and Supplies240
- Storing Supplies243
- Replacing Supplies244
- Moving the Printer249
Managing the Printer251
- Finding Advanced Networking and Administrator Information251
- Checking the Virtual Display251
- Setting up E-Mail Alerts251
- Viewing Reports252
- Configuring Supply Notifications from the Embedded Web Server252
- Restoring Factory Default Settings253
Clearing Jams254
- Avoiding Jams254
- Identifying Jam Locations255
- Paper Jam in the Front Cover256
- Paper Jam in the Rear Door259
- Paper Jam in the Standard bin261
- Paper Jam in the Duplex Unit262
- Paper Jam in Trays263
- Paper Jam in the Multipurpose Feeder264
- Paper Jam in the Automatic Document Feeder265
Troubleshooting267
- Understanding the Printer Messages267
- Solving Printer Problems285
- Solving Print Problems292
- Solving Copy Problems318
- Solving Fax Problems321
- Solving Scanner Problems327
- Solving Home Screen Application Problems332
- Embedded Web Server Does Not Open332
- Contacting Customer Support334
Notices335
- Product Information335
- Edition Notice335
- Power Consumption340
Index349

Lexmark MX717 - Contacting Customer Support

Table of Contents

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