For Firefox users
1 From the browser menu, navigate to:
Tools > Options > Content tab
2 Select Enable Java.
For Safari users
1 From the browser menu, navigate to:
Safari > Preferences > Security
2 From the Web content area, select Enable Java.
Solutions troubleshooting
Solutions do not show in the printer
M
ANUALLY UPDATE THE SOLUTIONS ON YOUR PRINTER
Update the solutions on your printer from the Solution Center or from your printer:
• From the Solution Center, click Save and Sync to send the solutions you created to the printer.
• From the home screen of the printer control panel, navigate to Update Now:
SmartSolutions > More Options > Update Now
Cannot send a fax
C
HECK YOUR FAX CONNECTION
• Make sure the printer and other devices on the line (if applicable) are set up and configured correctly according
to your setup scenario.
• Make sure that cables are connected to the correct ports.
• Make sure that cables are securely plugged in.
MAKE SURE YOU HAVE REGISTERED YOUR USER INFORMATION IN THE PRINTER
In some countries, you cannot send a fax without entering your fax name or company name. Some fax machines also
block unknown faxes or faxes without sender information.
Tips and troubleshooting
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