Printer not showing number entry screen
• Make sure to select the correct printer from the printers found in your network.
A printer can be identified by its MAC address and IP address. For more information, see “How do I know which
printer to select?” on page 30.
• Make sure the printer is powered on and at the home screen.
When the printer is ready, click Back on the Add Printer Wizard, and then add the printer again.
• Make sure all connections are working properly.
Connection problems prevent communication between the printer and computer.
How do I find SmartSolutions Setup?
1 From the home screen of the printer control panel, touch SmartSolutions.
2 Touch More Options.
3 Touch SmartSolutions Setup.
Connection instructions
1 Make sure the printer is turned on and at the home screen.
2 Check the printer network connection.
• If your printer is connected to an Ethernet connection, then check the physical connection.
– Check the connectors on each end of the Ethernet cable for any obvious damage. If the cable is damaged,
then use a new one.
– Make sure that one end of the Ethernet cable is securely connected to the printer Ethernet port, and the
other end to a network hub, router or wall connection.
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– Make sure the green light on the printer Ethernet port is lit when the Ethernet cable is attached.
Using the Solution Center Printer Setup
32
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