Lexmark X466DTE - Cannot Print over Wireless Network; For Windows Users

Communication with printer lost when connected to
Virtual Private Network (VPN)
You will lose your connection to a wireless printer on your local network when connected to most Virtual Private
Networks (VPNs). Most VPNs let users communicate with only the VPN and no other network at the same time. To
connect to your local network and to a VPN at the same time, the system support person for the VPN must enable
split tunneling. Be aware that some organizations will not allow split tunneling due to security or technical concerns.
Cannot print over wireless network
If you encountered problems while installing, or if your printer does not appear in the printers folder or as a printer
option when sending a print job, then you can try uninstalling and reinstalling the software.
Before you reinstall the software, check the “Wireless troubleshooting checklist” on page 14, and then do the
following:
MAKE SURE YOUR COMPUTER IS CONNECTED TO YOUR WIRELESS ACCESS POINT
(WIRELESS ROUTER)
• See if you have access to the Internet by opening your Web browser and accessing any site.
• If there are other computers or resources on your wireless network, then check to see if you can access them
from your computer.
MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE WIRELESS ROUTER
Although the possible distance between devices in 802.11b or 802.11g networks is 300 feet, the maximum range
for optimal performance is generally 100-150 feet.
MOVE YOUR ACCESS POINT AWAY FROM OTHER ELECTRONIC DEVICES
There may be temporary interference from electronic devices such as microwave ovens or other appliances,
cordless phones, baby monitors, and security system cameras. Make sure your access point is not positioned too
closely to these devices.
MAKE SURE THAT YOUR COMPUTER AND PRINTER ARE CONNECTED TO THE SAME
WIRELESS
NETWORK
If the printer is not on the same wireless network as the computer, you will not be able to print wirelessly. The SSID
of the printer must match the SSID of the computer, if the computer is already connected to the wireless network.
For Windows users
1 Obtain the SSID of the network that the computer is connected to.
a Type the IP address of your wireless access point (wireless router) into the address field of your Web browser.
Troubleshooting wireless setup
15