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Error message about reading USB drive appears....................................................................................232

Jobs do not print.......................................................................................................................................232

Confidential and other held jobs do not print............................................................................................233

Job takes longer than expected to print....................................................................................................233

Job prints from the wrong tray or on the wrong paper..............................................................................234

Incorrect characters print..........................................................................................................................234

Tray linking does not work........................................................................................................................234

Large jobs do not collate ..........................................................................................................................234

Unexpected page breaks occur................................................................................................................234

Solving copy problems....................................................................................................................235

Copier does not respond ..........................................................................................................................235

Scanner unit does not close .....................................................................................................................235

Poor copy quality......................................................................................................................................235

Partial document or photo copies.............................................................................................................236

Solving scanner problems...............................................................................................................237

Checking an unresponsive scanner .........................................................................................................237

Scan was not successful ..........................................................................................................................237

Scanning takes too long or freezes the computer ....................................................................................237

Poor scanned image quality .....................................................................................................................237

Partial document or photo scans..............................................................................................................238

Cannot scan from a computer ..................................................................................................................238

Solving fax problems.......................................................................................................................238

Caller ID is not shown...............................................................................................................................238

Cannot send or receive a fax....................................................................................................................238

Can send but not receive faxes................................................................................................................240

Can receive but not send faxes................................................................................................................240

Received fax has poor print quality ..........................................................................................................240

Blocking junk faxes...................................................................................................................................241

Solving option problems..................................................................................................................241

Option does not operate correctly or quits after it is installed...................................................................241

Drawers ....................................................................................................................................................242

Finisher.....................................................................................................................................................242

Flash memory card...................................................................................................................................242

Hard disk with adapter..............................................................................................................................242

Internal print server...................................................................................................................................243

Memory card.............................................................................................................................................243

USB/parallel interface card.......................................................................................................................243

Solving paper feed problems...........................................................................................................243

Paper frequently jams...............................................................................................................................243

Paper jam message remains after jam is cleared ....................................................................................243

Print jobs are not routed to the booklet-maker bin....................................................................................243

Page that jammed does not reprint after you clear the jam......................................................................244

Solving print quality problems..........................................................................................................245

Isolating print quality problems.................................................................................................................245

Blank pages..............................................................................................................................................245