Error codes Error message Solution
31.64 Reinstall missing,
unplugged, or unresponsive
color imaging kit.
1 Open door B.
2 Remove the waste toner bottle.
Note: To avoid spilling the toner,
place the bottle in an upright
position.
3 Remove the cartridges.
4 Disconnect the imaging kit cable.
5 Remove the imaging kit.
6 Insert the imaging kit.
7 Connect the imaging kit cable.
8 Insert the cartridges.
9 Insert the waste toner bottle.
10 Close door B.
31.80 Reinstall missing or
unresponsive fuser.
1 Open door A, and then open
door A1.
CAUTION—HOT
SURFACE: The inside of the
printer might be hot. To reduce
the risk of injury from a hot
component, allow the surface to
cool before touching it.
2 Remove the fuser.
3 Insert the fuser.
4 Close door A1, and then close
door A.
32.40, 32.41, 32.42, 32.43 Replace unsupported [color]
cartridge.
For more information, see
“Replacing
a toner cartridge” on page 210.
32.60 Replace unsupported black
imaging unit.
For more information, see
“Replacing
the black imaging unit” on page 213.
32.64 Replace unsupported color
imaging kit.
For more information, see
“Replacing
the color imaging kit” on page 222.
Troubleshoot a problem 266