Error codes Error message Solution
31.35 Reinstall missing or
unresponsive waste toner
bottle.
1 Open door B.
2 Remove the waste toner bottle.
Note: To avoid spilling the toner,
place the bottle in an upright
position.
3 Insert the waste toner bottle.
4 Close door B.
31.40, 31.41, 31.42, 31.43 Reinstall missing or
unresponsive [color]
cartridge.
1 Open door B.
2 Remove the cartridge.
3 Insert the cartridge.
4 Close door B.
31.60 Reinstall missing or
unresponsive black imaging
unit.
1 Open door B.
2 Remove the waste toner bottle.
Note: To avoid spilling the toner,
place the bottle in an upright
position.
3 Remove the toner cartridges.
4 Disconnect the imaging kit cable.
5 Remove the imaging kit.
Note: To avoid scratching the
imaging kit or damaging the
photoconductor drum, place the
imaging kit in an uplifted
position.
6 Remove the black imaging unit.
Warning—Potential
Damage: Do not expose the
photoconductor unit to direct
light for more than 10 minutes.
Extended exposure to light may
cause print quality problems.
Warning—Potential
Damage: Do not touch the shiny
photoconductor drum under the
imaging unit. Doing so may
aect
the quality of future print
jobs.
7 Insert the black imaging unit.
8 Insert the imaging kit.
9 Connect the imaging kit cable.
10 Insert the toner cartridges.
11 Insert the waste toner bottle.
12 Close door B.
Troubleshoot a problem 265