To Next PageTo Next PageHow to correct the position of the screen on LG 55CT5WJ-B?
Check if the graphics card resolution and frequency are supported by the product. If the frequency exceeds the supported range, use PC settings to set the resolution to the recommended value.
What to do if my LG 55CT5WJ-B Digital Signage says ‘No signal’ or ‘Invalid Format’?
If your LG Digital Signage displays a message saying ‘No signal’ or ‘Invalid Format’, check the signal cable to ensure it is properly connected between the PC and the product. Also, access the input menu to check the input signal. If the issue persists, the signal from your PC (graphics card) might be outside the product's frequency range. In this case, adjust the frequency range by referring to the specifications in this manual.
Why is the touch location incorrect on my LG 55CT5WJ-B?
If the location of a touch on your LG Digital Signage does not correspond to the touch coordinates, it may be because the touch screen is not calibrated properly. To resolve this, change your tablet PC settings to calibrate the touch screen.
What to do if LG Digital Signage shows ‘Unknown Product’ message?
If your LG Digital Signage displays the ‘Unknown Product’ message when connected to a PC, ensure that the driver for your PC's graphics card is installed. Also, verify that the plug and play function is supported by your PC's graphics card, referring to its user manual.
Why does my LG Digital Signage display ‘Unknown Product’?
Check if the driver of PC(graphics card) has been installed. Also, check if the plug and play function is supported by the PC(graphics card) user manual.
Why is the sound too low on my LG Digital Signage?
Adjust the volume of the product or external device.
Why does after-image appear on my LG 55CT5WJ-B Digital Signage?
If you observe an after-image on your LG Digital Signage when the product is turned off, and you have been using a fixed image for a long time, use the screen-saver function. This is normal for display products and may occur when a dark image is displayed after an image with high contrast.
How often change screen to prevent image sticking on LG 55CT5WJ-B?
It is recommended that you change the screen on your LG Digital Signage at least once every 12 hours at the very minimum to prevent image sticking. If done more frequently, the prevention of image sticking is more effective.
Why is the screen colour unstable on my LG Digital Signage?
If the screen colour on your LG Digital Signage is unstable or mono-coloured, check the connection status of the signal cable. If the connection is secure, try re-inserting the PC graphics card.
Why is multi-touch not responding on my LG Digital Signage?
If you are experiencing issues with multi-touch not responding on your LG Digital Signage, ensure that you are using content that supports Multi-touch point. Also, try removing the USB cable and reconnecting it after 10 seconds. You can also try running the content again or restarting your PC.
General| Brand | LG |
|---|---|
| Model | 55CT5WJ-B |
| Category | Digital Signage |
| Language | English |
