To Next PageTo Next PageWhy is there no sound from my LG 55CT5WJ-I?
If there is no sound output from your LG Digital Signage, first see if the audio cable is connected properly. Then, adjust the volume of the product or external device. Finally, check if the sound is set properly in the settings.
Why is my LG 55CT5WJ-I Digital Signage screen color unstable?
If your LG Digital Signage screen color is unstable or mono-colored, check the connection status of the signal cable. If the connection is fine, try re-inserting the PC graphics card.
How to fix poor color resolution on LG Digital Signage?
To fix poor color resolution (16 colors) on your LG Digital Signage, use PC settings to set the color to 24 bits (True Color) or above.
Why is my LG 55CT5WJ-I Digital Signage screen brightness dark?
If your LG Digital Signage screen appears dark, try adjusting the brightness and contrast settings again. If the issue persists, the backlight may need repair.
Why does my LG 55CT5WJ-I Digital Signage show 'Unknown Product'?
If your LG Digital Signage displays an 'Unknown Product' message when connected, verify that the driver for your PC's graphics card has been installed. Also, check if the plug and play function is supported by your PC's graphics card user manual.
How to fix incorrect screen position on LG 55CT5WJ-I?
To correct the screen position on your LG Digital Signage, check if the graphics card resolution and frequency are supported by the product. If the frequency exceeds the supported range, use PC settings to set the resolution to the recommended value.
Why does my LG Digital Signage power suddenly turn off?
If your LG Digital Signage suddenly turns off, check if the auto-off function is activated in the time-related settings. Also, ensure the product power cord is properly connected, and check the power control settings. It may be caused by the power source not being supplied properly.
What to do if LG Digital Signage touch does not respond?
Touch functionality may be limited to One:Quick Works/ USB-C input. Ensure the USB cable between your PC and the product is connected; if not, remove and reconnect it after 10 seconds. Also, make sure your PC’s power cord is firmly plugged into a power outlet and restart your PC. Touch may not respond if the system is down due to an unstable network, so reconnect the LAN cable or restart your PC. Check the signal cable connection between your PC and the product. Ensure the product is powered on. Always connect the power cord to a grounded outlet. Verify that the screen is on.
Why does my LG Digital Signage screen flicker?
If the screen of your LG Digital Signage is flickering, especially when you turn it on when it's cold, this is normal. Also make sure that the current resolution and frequency settings of the graphics card are supported by the monitor.
What to do if my LG Digital Signage power won’t turn on?
If your LG Digital Signage isn't turning on, first check if the power cord is correctly plugged into the power outlet. If it still doesn't turn on, try disconnecting the AC adapter, cleaning the contacting port, and then try turning the power on again.
General| Panel Technology | IPS |
|---|---|
| Operating Hours | 24/7 |
| Operating Temperature | 0 °C to 40 °C |
| Storage Temperature | -20 °C to 60 °C |
| Standby Power Consumption | 0.5W |
| Operating System | webOS |
| Screen Size | 55" |
| Native Resolution | 1920 x 1080 (Full HD) |
| Contrast Ratio | 1200:1 |
| Viewing Angle (H x V) | 178° x 178° |
| Life Time | 50, 000 hours |
| Orientation | Landscape/Portrait |
| Input | HDMI, USB |
| Output | Audio |
| External Control | RS-232C, LAN |
| Input Voltage | 100-240V |
| Frequency | 50/60Hz |
| Ports | HDMI x1, USB x1, RS-232C x1, LAN x1 |
| Brightness | 500 cd/m² |
