What to do if 'Unknown Product' message appears on LG Digital Signage?
If the 'Unknown Product' message appears when your LG Digital Signage is connected, check if the function is supported by referring to the graphics card user manual.
How to fix the audio on my LG Digital Signage?
Check whether the audio cable is properly connected and that the volume is appropriately adjusted. Also, verify that the sound settings are correctly configured and the appropriate equalizer sound is selected.
What to do if the screen image looks abnormal on my LG 65UH5E?
Check if the graphics card resolution and frequency are supported by the product. If the frequency is out of range, set to the recommended resolution in the “Display” settings in Control Panel. Also, ensure the correct input signal is connected to the signal port by connecting the signal cable that matches the source input signal.
Why does an after-image appear on my LG 65UH5E?
If a fixed image is displayed for a long time, it may damage the pixels; use the screen-saver function. Also, it is normal for LCD screens to show a dark image after displaying an image with high contrast (black and white or gray).
Why does 'Unknown Product' appear when connecting my LG 65UH5E?
Check if the function is supported by referring to the graphics card user manual.
How to fix the audio function if it's not working on my LG 65UH5E Digital Signage?
If the audio function is not working on your LG Digital Signage, check if the audio cable is connected properly. Also, adjust the volume and ensure the sound is set appropriately. Additionally, try selecting the appropriate equalizer sound and adjusting the volume again.
General| Panel Type | IPS |
|---|---|
| Viewing Angle (H x V) | 178° x 178° |
| Operating Temperature | 0°C to 40°C |
| Operating Hours | 16/7 |
| Orientation | Landscape / Portrait |
| Operating System | webOS |
| Storage Temperature | -20°C to 60°C |
| Display Type | LCD |
| Screen Size | 65 inches |
| Resolution | 3840 x 2160 (UHD) |
| Contrast Ratio | 1200:1 |
| Response Time | 8 ms |
| Connectivity | HDMI, DisplayPort, USB, RS-232C |
| Surface Treatment | Anti-Glare |
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