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Message Possible causes Possible corrective measures

Number not

allowed

The Fixed dialling

number function

is on.

Check the Settings menu and turn the

function off.

Impossible

to receive /

send SMS &

photos

Memory full Delete some messages from your phone.

Files do not

open

Unsupported file

format

Check the supported file formats.

The screen

does not turn

on when I

receive a call.

Proximity sensor

problem

If you use a protection tape or case, make

sure it has not covered the area around the

proximity sensor. Make sure that the area

around the proximity sensor is clean.

No sound Vibration mode

Check the settings status in the sound menu

to make sure you are not in vibration or

silent mode.

Hangs up or

freezes

Intermittent software

problem

Try to perform a software update via the

website.

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