Troubleshooting
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TROUBLESHOOTING
This chapter lists some problems that you might encounter while using your phone. Some
problems require that you call your service provider, but most of problems you encounter
are easy to correct yourself.
Message Possible causes Possible Corrective measures
SIM error
There is no SIM card in the phone
or you may have inserted it
incorrectly.
Make sure that the SIM card is correctly
inserted.
No
connection to
the network
Signal weak
Outside GSM network
Move higher to a window or open space.
Check service provider coverage map.
Codes do not
match
When you want to change
a security code you have to
confirm the new code by entering
it again. The two codes that you
have entered do not match.
Contact your Service Provider.
Function
cannot be set
Not supported by Service
Provider or registration required
Contact your Service Provider.
Calls not
available
Dialling error
New SIM card inserted Charge
limit reached
New network not authorised. Check for new
restrictions. Contact Service Provider or reset
limit with PIN 2.
Phone cannot
be switched
on
On/Off key pressed too briefly
Battery empty
Battery contacts dirty
Press On/Off key for at least two seconds.
Charge battery. Check charging indicator in
the display.
Clean contacts.
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