2-15
DIGITAL DISPLAY & MEDIA TRAINING MASTER
What cables is the customer
using to connect the DVD?
NO
YES
Determine what cables the customer is using to connect the DVD
to the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer has audio
cables connected if using an HDMI to DVI adapter or video-only cables
(DVI, component, etc).
Is the customer
able to see video?
NO
YES
Make sure the customer has not routed
video and audio to separate inputs.
Does issue occur on
more than one disc?
NO
YES
Problem occurring on one disc indicates a problem with the disc.
Problem occurring on multiple discs could indicate a lens cleaner
is needed. The customer can purchase a lens cleaner at any
electronics retailer.
Problem occur when
watching TV program?
NO
YES
Distorted audio from a TV program on a different channel or
input means there is a problem with the television. If a TV program
does have the audio, the problem may be the DVD HTS,
the cables being used, or the TV itself.
Does the problem occur
when DVD is connected to
another TV?
NO
YES
Audio is fine when the DVD is connected to another TV
indicates the problem is with the television.
Refer to the owners manual for assistance
with connecting DVD to another TV.
Has the customer tried
another set of cables?
NO
Have the customer try another set of cables. A bad cable can
also cause audio problems. Test the cable with another device to
the TV to also determine if the TV is bad. If DVD is problem,
please see service chart for service information.
4-2. Distorted Audio
The audio sounds muffled, scratchy, or the audio skips.
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